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Call Center Operations Leader - Drive KPI & Team
Job in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-03-13
Listing for:
OneTouch Direct
Full Time
position Listed on 2026-03-13
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
A customer engagement company in Tampa is seeking an Assistant Director to oversee call center operations and manage a team of up to 300 staff members. Responsibilities include achieving targeted KPIs, employee selection and retention, and driving operational improvement. Candidates should possess strong leadership skills, analytical abilities, and a commitment to fostering a positive workplace culture. This full-time role may require working evenings and weekends, offering opportunities for professional growth and employee benefits.
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