Leave of Absence & Accommodations Manager

Job Title: Manager, Employee Leave & ADA Accommodations Support

Division: Corporate

Location: Tampa, Florida

Reports To: Director, Employee Support / HR Operations

Direct Reports: Sr Specialist(s) & Specialist(s), Employee Leave & ADA Accommodations Support

For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business:
Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

The Manager, Employee Leave & ADA Accommodations Support leads a team of HR specialists dedicated to delivering customer service excellence across all aspects of employee leave administration and ADA reasonable accommodations. This role serves as the primary subject matter expert and people leader for the Leave and ADA Support function, partnering closely with Human Resources, Payroll, Legal, and third‑party vendors to ensure a seamless, compliant, and employee‑centric experience for the L'ORÉAL USA and Salon Centric employee population.

• Lead, coach, and develop a team of Sr Specialists and Specialists within the Employee Leave & ADA Accommodations Support function.
• Set clear performance expectations, conduct regular 1:1s, and deliver formal performance reviews.
• Foster a culture of accountability, continuous improvement, and employee‑first service delivery.
• Identify training needs and develop upskilling plans for team members across leave programs, ADA accommodations processes, systems, and procedures.
• Manage workload distribution across the team to ensure balanced capacity and service level adherence across both Leave and ADA functions.
• Serve as the first point of escalation for team members on complex, sensitive, or ambiguous leave and/or accommodations cases.

Oversee the administration of all leave programs for the L'ORÉAL USA and Salon Centric employee population, including:

• Manage end‑to‑end oversight of the STD program in partnership with the leave management vendor.
• Ensure timely reconciliation of vendor leave reports against One Profile system status.
• Monitor team adherence to STD processes and ensure consistent employee communications.

• Provide strategic oversight of the LTD program, ensuring compliance, accuracy, and employee experience.
• Lead the reconciliation of vendor leave reports against One Profile for all LTD cases.
• Waiver of Premium Management:
  Oversee the waiver of premium process, ensuring the team accurately analyzes employee wage data and calculates the correct wage base so that life insurance claims are processed with the correct benefit amounts.
• Death Claim Processing:
  Direct the death claim process for employees on LTD, ensuring coordination across vendors, benefits, HR, and payroll is handled with accuracy, sensitivity, and timeliness.
• Escalation Management:
  Serve as the senior point of escalation for complex LTD cases, working cross‑functionally to drive resolution while maintaining compliance and employee advocacy.

• Parental Leaves
• Workers' Compensation
• FMLA
• Military Leaves

• Lead and oversee the end‑to‑end ADA reasonable accommodations review process for the L'ORÉAL USA and Salon Centric employee population.
• Ensure the interactive process is consistently followed in compliance with the Americans with Disabilities Act (ADA) and applicable state laws, partnering closely with HR Business Partners, Legal, and business leaders.
• Guide the team in reviewing accommodation requests, gathering appropriate medical documentation, evaluating the nature of the request, and determining reasonable accommodation options in alignment with company policy.
• Oversee the documentation and tracking of all accommodation cases to ensure timely resolution, proper record‑keeping, and audit readiness.
• Partner with HR and business leaders to identify creative and practical accommodation solutions that support employee productivity…