Director, Organizational Insights Head – Global Functions & Organizational Effectiveness

Director, Organizational Insights Head – Global Functions & Organizational Effectiveness

Responsible for defining and executing the people insights strategy across all corporate functions in partnership with the Senior HR Officer. Oversees the Organizational Design capability, leading the development and deployment of methodology and framework for organizational design, structural governance, spans & layers, and more.

• Lead development and execution of people insights strategy for corporate functions (Finance, Risk, HR, etc.) including metrics, indicators, pipeline insights, attrition trends, sentiment and organizational health analytics.
• Serve as trusted partner to senior HR and business leadership for all matters related to human capital data and insights; translate priorities into requirements for data science and engineering teams.
• Deliver proactive and ad‑hoc insights that identify trends, risks, and opportunities in hiring, performance, retention, sentiment and business outcomes.
• Ensure analytics deliver actionable insights tied to functions’ strategy and operating model.
• Promote data literacy as well as responsible and ethical use of HR data.
• Oversee design of future‑state structures, operating models, and governance frameworks for large organisational changes.
• Lead enterprise standards for spans and layers, role clarity, accountability structures, and decision‑rights architecture.
• Drive structural assessments that evaluate efficiency, health and alignment to strategic goals.
• Support major transformation programs with organisation design expertise, modelling and scenario planning.
• Maintain enterprise‑wide organisational taxonomies and structural guidelines.
• Lead, mentor and grow a global team of people insights and organisational design professionals, establishing operating models, priorities, and standards.
• Build enterprise capability through playbooks, toolkits, role clarity guides, and training for HR and business leaders.
• Foster culture of analytical rigor, intellectual curiosity, strategic influence and high‑quality execution.

• Bachelor’s degree required;
  Master’s in Organization Design, Organizational Behaviour, Organizational Psychology or related field preferred.
• Extensive experience in analytics, data strategy or business strategy in a large, complex global organization.
• Demonstrated ability to translate business and HR needs into appropriate analyses and communicate complex results into clear actionable insights.
• Proven track record of effective stakeholder management and influencing senior leaders.
• Deep knowledge of HR data, systems and processes and proficiency in partnering with data engineering and data science teams to shape dashboards, models and self‑service capabilities.
• Strong analytical and statistical acumen with ability to apply methods to workforce and business challenges.
• Effective collaborator within complex environments with strong relationship‑building and stakeholder management skills.
• Demonstrated ability to integrate analytics into HR and business decision processes and deliver measurable impact.
• Proven track record leading, coaching and developing high‑performing analytics or advisory teams.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.