AR Supervisor Collections

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Fanatics Commerce is seeking an experienced and results-driven AR Collections Supervisor to provide operational leadership across the Accounts Receivable Collections organization within the Invoice-to-Cash (ITC) function, overseeing a team of AR Collections Analysts and offshore/shared services associates responsible for assigned customer portfolios. This role is accountable for collection performance, aging and portfolio risk, escalation management, and consistent adherence to established processes, partnering closely with Sales, Finance, Customer Service, and Operations to resolve escalated account issues and mitigate financial risk.

The AR Collections Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations to remove barriers to collection and ensure timely resolution of customer issues, driving alignment across the Invoice-to-Cash function.
• Participate in customer and internal escalation meetings to drive resolution of overdue balances and complex account issues, engaging subject matter experts and cross-functional stakeholders as needed.
• Support the effective integration and performance of offshore/shared services teams through ongoing communication, knowledge transfer, performance monitoring, and issue resolution.

• Provide day-to-day supervision and operational oversight of AR Collections Analysts and offshore/shared services teams, establishing clear priorities, action plans, and accountability for results.
• Deliver coaching, feedback, training, and development to AR Collections Analysts to strengthen performance, technical capability, and individual accountability.
• Hold team members and shared services partners accountable for timely follow-up, accurate documentation, and adherence to established processes using standardized templates and reporting tools consistently across portfolio reviews and escalations.

• Provide oversight and direction on complex account reconciliations, disputes, deductions, payment discrepancies, and customer escalations, ensuring timely and professional resolution that protects customer relationships.
• Establish clear priorities and action plans ensuring appropriate team focus on high-value, high-risk, and delinquent customer accounts, including large retailers and strategic account relationships.
• Review significant collection risks, customer disputes, payment issues, and potential bad debt exposure, escalating to AR leadership with root cause analysis and a recommended resolution rather than an unresolved issue.
• Foster a culture of ownership, accountability, collaboration, urgency, and continuous improvement across the Collections organization to deliver consistent and reliable service to customers and internal partners.

• Identify recurring process gaps, operational inefficiencies, and root causes impacting collection performance, and partner with leadership and cross-functional teams to implement improvements.
• Use standardized organizational templates, documentation practices, and root cause analysis frameworks to bring discipline and consistency to every escalation and portfolio review.
• Leverage data, aging reports, dashboards, and collection activity metrics to proactively identify risk, surface trends, and build informed action plans that drive performance improvement.
• Support month-end and quarter-end collection activities, audit requests, and reporting requirements, contributing to continuous improvement of Invoice-to-Cash operations and processes.

• Own collection performance against KPIs and service-level expectations, including delinquency reduction, aging performance, and collection effectiveness, reporting results and portfolio risk to AR leadership on a regular cadence.
• Monitor aging reports,…