Assistant General Manager

ABOUT THE ROLE:

As an Assistant General Manager at Hampton Chocolate Factory, you will lead a team passionate about hospitality and operational excellence, guiding them in skill development and growth within our customer service-driven store. You’ll play a critical role in mentoring team members to become future leaders by fostering a culture of accountability, empowerment, and continuous improvement. You are results-driven with a sharp operational mindset, always seeking strategic ways to elevate the guest experience and optimize performance.

In our fast-paced and ever-evolving environment, you’ll be expected to maintain exceptional organization, manage daily logistics, and think proactively to drive the business forward. With a hands-on approach, you’ll partner closely with the General Manager to execute seasonal initiatives, streamline operations, and ensure the team is prepared to exceed expectations. You are a clear communicator who sets high standards and inspires others through your leadership.

Your focus will be on leading people, managing systems, and creating a positive, efficient workplace that reflects the core values of Hampton Chocolate Factory.

At Hampton Chocolate Factory, our mission is to create a 'one-of-a-kind memorable experience' (OOAKME) driven by 5 core values:

• Competitive salary
• Quarterly Bonuses
• A rewarding work culture
• Annual paid vacation
• Clear pathways for career advancement within our rapidly expanding organization.

• Work closely with Management and Hamptonites to ensure our guests receive 'one-of-a-kind memorable experience'.
• Oversee all aspects of daily store operations, including cost control, labor optimization, guest satisfaction, and sales performance.
• Lead highest volume shifts through punctuality and preparation, with up to 15 people working at a time.
• Motivate, mentor, and coach team members to build consistent daily habits that support a high-performing and efficient restaurant environment.
• Collaborate with the Assistant Store Manager and/or General Manager to uphold food quality standards and translate guest feedback into actionable improvements.
• Champion and execute new initiatives, promoting an entrepreneurial spirit and a high level of engagement across the team.
• Ensure seamless operational flow by upholding culinary and service excellence, adhering to safety and health regulations, and maintaining compliance across all functions.
• Proactively manage technology and third-party platforms, troubleshooting operational challenges as they arise.
• Provide accurate and timely reporting to leadership through detailed documentation and analysis of key performance metrics.
• Uphold and exceed Department of Health standards by modeling cleanliness and organizing both front- and back-of-house environments.
• Lead recruitment, interview, and onboarding processes to build a strong and capable team aligned with company values.
• Be responsible for achieving monthly sales and profit targets and analyzing/interpreting financial metrics.
• Conduct effective leadership meetings, and team-building activities to align the team with operational updates, goals, and cultural values.
• Communicate efficiently across digital platforms such as , Slack, Toast, 7
  
  Shifts, and email, ensuring timely and professional coordination across departments.

• A genuine passion for delivering exceptional food experiences, with a keen interest in food practices and trends.
• A minimum of 2-3 years' experience in high-volume F&B or restaurant operations, including P&L management and strategic oversight. Experience in pastry and desserts, a plus but not required.
• A minimum age requirement of 21 years.
• A proven ability to run efficient restaurant operations while driving both employee and guest satisfaction.
• Demonstrated reliability, a strong work ethic, and leadership skills in dynamic environments.
• Physical capability to perform job duties, including lifting up to 50 pounds, with or without reasonable…