Environmental Services Supervisor - Morning

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Full Time - Hourly Fr/Md-Lvl Off & Mgrs Tampa, FL, US

This position will function as a morning supervisor for the Environmental Services Department. The Environmental Services Supervisor is responsible for ensuring that staff are supporting the daytime cleanliness needs of The Florida Aquarium (TFA). This role is responsible for supervising full-time, part-time, seasonal, and contracted Environmental Services staff. The Environmental Services Supervisor will serve as primary Point of Contact (POC) for the daytime team and all day-to-day cleaning operations.

• Supervise Aquarium’s Environmental Services Area.
• Coordinate daily operations and assigned areas to ensure that all staff assignments and schedules are in place to meet the needs of guest/team member safety and cleanliness.
• Serve as POC for daily operations of the Environmental Services area.
• Conduct brief daily shift meetings or “morning huddles” to communicate priorities and updates.
• Plan weekly and daily operations of assigned team.
• Approve or adjust task assignments as needed.
• Coordinate staffing needs to accommodate unexpected special projects or staffing shortages.
• Create and publish team members’ weekly work schedules.
• Review staffing levels in assigned areas and make any necessary adjustments to ensure customer service expectations and goals are met.
• Review daily operating reports (checklists, work requests, etc.) and take appropriate action as directed by the Environmental Services Manager.
• Ensure team members are trained, prepared, and in proper uniform including name tag.
• Train and develop all team members in all operations and guest services procedures.
• Implement and enforce all appropriate policies and procedures.
• Work with Environmental Services Manager on coaching employees as needed.
• Conduct interviews and hire new employees in collaboration with Human Resources.
• Responsible for adjusting and/or approving assigned timecards for bi-weekly payroll processing.
• Inspect all areas to ensure cleanliness and readiness for guest arrival and complete periodic inspections and walk-throughs throughout your shift.
• Assist team members with assigned projects to ensure accepted standards are achieved.
• Review and sign off on morning checklists and work requests.
• Support special events or early‑morning programs, as needed.
• Ensure equipment is clean and supplies are stocked.
• Assist with inventory including identifying low‑stock supplies and submitting new supply orders.
• Create and oversee department’s monthly schedule for carpet cleaning, stripping and waxing schedule, acquiring and maintaining knowledge of carpet extraction, stripping, waxing and floor-care equipment.
• Create and oversee department’s special‑projects schedule based on Aquarium needs (high dusting, cleaning baseboards, cleaning windows etc.).
• Supports TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis.
• Perform all other duties as assigned or required.

• Previous management/supervisory experience required.
• At least 3 years of experience in cleaning, hospitality, operations or a related field.
• High school diploma or GED equivalent.
• Experience interacting with guests and providing amazing customer service.
• Knowledge of Microsoft Office software.
• Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
• Interpersonal Skills/Teamwork — Demonstrates the ability to work collaboratively within a team and across departments for organizational success. Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive and encouraging work environment. Demonstrates respect for other’s opinions, trusts in their…