Client Success Lead *Hybrid - Tampa*

One of our SaaS clients is looking for a Client Success Lead to own the full post-sale relationship with their clients. They will have to be consulting-oriented, manage the process from implementation through expansion, and be a trusted advisor to stakeholders.

Compensation: $120,000-$140,000 salary + Comission

Location: Tampa, FL (33602) 3 days/week on-site

• 5+ years in healthcare SaaS customer success, healthcare consulting, or a hybrid implementation/advisory role
• Demonstrated ability to manage complex, multi-stakeholder relationships within hospital or health system environments
• Track record of expanding accounts through strong relationships and demonstrated value
• Consultative presence and comfort operating as a strategic partner

• Background in clinical documentation improvement (CDI), revenue cycle, or hospital quality/performance programs
• Prior consulting firm or advisory services experience with healthcare provider clients
• Exposure to value-based care models

Implementation & Onboarding:

Lead end-to-end implementation for new hospital clients, designing onboarding plans tailored to each client's clinical, operational, and IT structure. Drive stakeholder alignment across CDI teams, service line leaders, and physicians.

Ongoing Client Success:

Own a portfolio of hospital client relationships, conducting regular business reviews, monitoring utilization and outcomes data, and proactively surfacing performance insights.

Change Management & Internal Selling:

Continuously re-sell value to stakeholders at every level + present clinical and financial impact data.

Account Expansion:

Identify and develop expansion opportunities across service lines, departments, and modules. Partner with Sales leadership on surface outcomes data + support retention/growth.

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law.

The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (). Further assessment of candidates beyond this initial phase will be conducted by…