Client Success Manager

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

There has never been a more exciting time to get on board,

As a Client Success Manager at Arrive, you will lead a team managing our highest-volume shippers. You’ll leverage your industry expertise and energy to mentor, develop, and guide Client Success employees to become top-performing operations specialists. You will own the operational strategy for our largest accounts and collaborate with leadership to optimize opportunities.

• Oversee and manage Account Coordinators, Associates, Specialists, Advisors, and Team Leads, including onboarding, coaching, performance management, and talent engagement.
• Identify internal talent for the Success team and act as the hiring manager for open positions.
• Ensure Team Leads effectively manage their teams, aligning performance with overall goals.
• Collaborate with Team Leads to establish team goals in alignment with company-wide initiatives.
• Conduct regular 1:1 meetings with Team Leads to discuss performance, challenges, engagement, and provide coaching on people management.
• Hold 1:1 meetings with direct reports to discuss progress, successes, and areas for improvement.
• Conduct quarterly career development discussions with Team Leads and direct reports, focusing on growth opportunities, strengths, areas for development, and goal-setting.
• Provide proactive coaching and manage performance in line with established processes.
• Partner with Employee Relations to assess talent, identify flight risks, and evaluate performance metrics.
• Foster a high-performing, collaborative team culture by providing training, coaching, and actionable feedback.
• Communicate organizational changes clearly to your team, explaining the reasoning behind changes and promoting a positive outlook.
• Ensure all employees maintain professionalism and intervene when necessary.
• Assign stretch projects and tasks to engage employees and provide developmental opportunities.
• Contribute to the team’s forecasting process and help drive accountability toward achieving team goals.
• Collaborate with the Business Development Manager and Business Development Representatives to manage the team load board, including appointments, shipments, tracking, and pricing.
• Assist with aging to minimize invoicing issues and manage DSOs.
• Utilize the customer onboarding SOP to ensure a smooth and efficient onboarding process, giving Arrive a competitive edge.
• Associate’s or Bachelor’s Degree in a relevant field (preferred).
• 3+ years of experience in Operations or Account Management at a 3PL.
• Previous management experience is required.
• Completion of the Arrive Leadership Rise program.
• Exceptional communication and interpersonal skills, both written and verbal.
• Ability to collaborate cross-functionally with teams to achieve results.
• Proficiency in Microsoft Office, including conducting analysis and creating presentations independently.
• This position supervises Client Success Team Leads, Associates, Representatives, Senior Representatives, and Specialists within the department.

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the booming city of Tampa, FL – we are in a convenient location close to the airport, bay, and downtown.
• Start your morning with free coffee!
• Park your car for free on site!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program.
• Take time to manage your physical and mental…