Operations Manager​/Client Concierge

Tampa, United States | Posted on 09/04/2026

Employment Status: Full-time; FLSA, Exempt

Reporting Relationship:CEO, COO, CFO

Mentorship and collaborate with: Operations and Client Services Staff

Thisis a working role is for a highly organized, client-obsessed operational leaderwho can manage the full scope of internal operations while serving as thefirm's primary client concierge in a photography business. This position operates within a small flourishing photography business, where team members contribute across multiple areas to support continued growth. The Operations Manager / Client Concierge sits at the intersection of operations andwhite-glove client service — driving process excellence across the organization while ensuring every client interaction reflects the firm's commitment to responsiveness, professionalism, and care.

The ideal candidate brings operations judgment, a systems-thinking mindset, and the relationship instincts of a true concierge.

• Serveas the firm's primary client concierge — the trusted point of contact for allclient inquiries, escalations, and high-priority needs — ensuring every interaction is handled with speed, discretion, and a solutions-first mindset.
• Buildand sustain strong long-term client relationships through proactive outreach,consistent follow-through, and an unwavering commitment to client satisfaction.
• Designand oversee the client onboarding experience from initial engagement through full activation, ensuring a seamless, professional, and personalized transition.
• Anticipate client needs before they arise, identifying service gaps and implementingproactive measures to elevate the overall client experience.
• Handleall sensitive client information with the highest level of discretion,confidentiality, and professional integrity.

• Oversee and optimize day-to-day operational workflows across departments, ensuring efficiency, accountability, and consistent service delivery standards.
• Develop,implement, and continuously improve internal processes, SOPs, and systems thatscale with the organization's growth.
• Oversee cross-functional coordination efforts, serving as the operational hub that connects teams, aligns priorities, and eliminates bottlenecks.
• Monitor operational KPIs and service metrics, producing regular reporting and executive summaries for leadership review.
• Manageand maintain data integrity across CRM systems, internal databases, and shared platforms — always ensuring accuracy and accessibility.

• Provide mentorship and accountability to operations and client services staff, fostering a culture of excellence and continuous improvement.
• Help drive performance expectations, conduct regular check-ins, and support team development through coaching and structured feedback.
• Assist the CEO in staffing, workflow assignments, and resources allocation across the operations function.

• Manage complex scheduling, meeting logistics, and stakeholder coordination.
• Prepare and deliver quality client-facing materials including status reports,presentations, proposals, meeting summaries, and service updates.
• Trackall open action items and outstanding deliverables across the organization,escalating critical issues to leadership with context and recommended resolution.

• Partner with senior leadership to align operational strategy with organizational objectives, contributing insights that drive both efficiency and client retention.
• Collaborate with sales, account management, finance, and compliance teams to ensure seamless service delivery and cross-departmental alignment.
• Foster…