Studio Manager - Boutique Pilates

About Mantra Fitness

Mantra Fitness is a boutique fitness brand built on strength, connection, and elevated standards. Rooted in the Mantra Method, our studios deliver a premium experience that blends physical challenge, thoughtful programming, and genuine community. We are growing intentionally and looking for leaders who take ownership, execute with excellence, and care deeply about people and performance.

The Studio Manager is the operational and cultural leader of a single Mantra Fitness location. This role is fully accountable for studio performance, team leadership, and delivering a consistently elevated member experience.

This is not a passive management role. The Studio Manager owns execution — day-to-day operations, staff performance, sales outcomes, and community engagement. Success is measured by clearly defined performance metrics, not effort alone.

• Financial performance of their assigned studio
• Quality and consistency of the member experience
• Performance, engagement, and retention of front desk staff
• Operational readiness, cleanliness, and safety of the studio
• Upholding Mantra Fitness brand standards and culture daily

• Open and close the studio according to established SOPs
• Ensure daily cleanliness, safety, and readiness of the studio
• Monitor inventory of supplies and retail items; place orders as needed
• Identify and resolve operational issues promptly and professionally
• Maintain compliance with company policies, procedures, and safety standards

• Schedule front desk staff to ensure full coverage during operating hours
• Hire, onboard, train, and coach front desk associates
• Set clear expectations around customer service, hospitality, and professionalism
• Lead regular staff meetings and team huddles
• Provide ongoing performance feedback and address gaps directly
• Foster a culture of accountability, teamwork, and ownership

• Serve as a visible, present leader in the studio
• Greet members and build strong, professional relationships
• Handle member questions, concerns, and escalations with empathy and authority
  
  Support onboarding of new members to ensure clarity around programming and policies
• Promote studio events, challenges, specials, and community initiatives

• Manage class schedules, instructor shifts, and substitute coverage using Club Ready
• Communicate schedule changes clearly to instructors, staff, and members
• Track attendance, waitlists, and cancellations to optimize utilization
• Support instructors with in-studio needs, equipment, and transitions

• Execute local B2B marketing initiatives in partnership with leadership
• Build and maintain relationships with local businesses and community partners
• Coordinate with the Social Media & Marketing Manager on promotions and content
• Represent Mantra Fitness at local events and grassroots marketing efforts

• Submit accurate weekly reports covering attendance, sales, retention, and KPIs
• Proactively communicate operational or performance issues to leadership
• Collaborate with the Master Trainer on instructor support and development
• Partner with administrative and HR teams on hiring, onboarding, and compliance

• Class Utilization Percentage
• Lead-to-Membership Conversion Rate
• Member Retention Rate
• Monthly Studio Revenue vs. Goal
• Net Membership Growth
• Front Desk Staff Retention and Engagement
• Customer Satisfaction (CSAT / NPS)
• Cleanliness and Brand Standards Audit Scores
• Number of Local Partnerships and Community Events
• Accuracy and Timeliness of Reporting

Performance bonuses and continued role growth are tied directly to these metrics.