Outreach Team Lead

The Community Outreach Team Lead is considered an advanced professional who will be responsible for assisting daily operations of the Community Outreach Program. Primary responsibilities include supervision of direct service staff, training and development, and client treatment & consultation. The Program Outreach Team Lead will report to and function under the direction, instruction, and supervision of the Program Supervisor.

• Ensure that Outreach team follow established schedule and meet daily, weekly, and monthly productivity goals.
• Participate in or facilitate team meetings.
• Operate Ibis Outreach motor vehicles within the parameters of the program's guidelines.
• Ensure the team follows Agency policy and procedures in managing outreach events and that incidents that occur at events are properly communicated to Program Supervisor following Ibis' existing protocols.
• Ensure that Outreach events that include Ibis Outreach Mobile Unit are properly staffed and supported.
• Review and submit all pertinent documentation in a timely manner, including but not limited to incident reports, monthly billing reconciliation, and outreach data for corresponding grants.
• Facilitate intervention care, including screening and testing for HIV/Hep-C.
• Adherent to client rights as defined by DCF standards.
• Maintain the highest standards in ethical conduct and confidentiality.
• Maintain clinical records in accordance with Agency standards.
• Follow all established Agency policies and procedures.
• Sustain a positive, caring, supportive, and recovery-oriented environment.

• Requires individuals to be at least 21 years of age or older to be a listed driver with the organization, as well as valid Florida driver's license and current vehicle insurance coverage.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports.
• Ability to speak effectively.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, or scheduled form

• Adhere to all applicable federal, state, local, and company standards for compliance, ethics, and policies related to the administration and delivery of agency services.
• Meet deadlines, requirements, and expectations as established by the supervisor, agency, and department. Provide oversight, auditing, and reporting as needed.
• Complete administrative tasks and data entry accurately and on time.
• Deliver exceptional customer service in all communications and interactions with staff and the public.
• Maintain confidentiality and remain calm under pressure.
• Assist staff by providing support in all areas of functional responsibility in a courteous and supportive manner.
• Exhibit servant leadership qualities and strive to exceed customer expectations.
• Utilize agency resources, systems, equipment, and processes effectively and efficiently.
• Continuously focus on cost-saving initiatives in all responsibilities and deliverables.
• Manage time effectively to avoid overtime and budgetary issues.

This role is primarily community-based, with 80% dedicated to engaging with the general public and 20% centered on office-based administrative responsibilities. Community settings may include hours spent outdoors in various conditions. Frequent exposure to clients; interface with community agencies as appropriate; events in a variety of socioeconomic neighborhoods; hospital based environment with direct exposure to clients. Fast paced. Multi-tasking requires above-average time management skills.

Team approach.

Abilities…