Senior Manager, Continuous Improvement

Job Description

This role is responsible for leading Lean Business Transformation by developing and deploying Lean Business System standards across the organization to improve operational performance.

• Drive operational process rigor in Patient Services, Logistics, Laboratories and more across regions/functions.
• Develop Lean Initiative roadmaps to improve productivity and costs across operational business processes and sub-processes.
• Lead local teams and kaizen events in applying lean principles across multiple functions to transform the organization as a continuous improvement culture.

This is a Hybrid position. The incumbent must reside in a commutable distance to one of our offices in Tampa, FL, Tucker, GA, Greensboro, NC and Miramar, FL.

Internal

Title:

Mgr, Business Transformation - Operations Sr

• Lead creation and implementation of Lean Toolkit (Std Work, DMS, Problem Solving, Kaizen, VSM).
• Be an expert at leading front-line teams at implementing DMS, Model Lines, Problem Solving, Kaizen events.
• Leads multiple complex Lean projects thru all stages of charter, prework, implementation, and sustainment.
• Engage with senior leadership and teams to adopt Lean Business System standards.
• Drive cultural transformation by promoting problem solving and empowering employee ownership of their roles in continuous improvement.
• Lead and coach teams in problem solving to identify root causes with action plans and develop a sustaining culture of continuous improvement.
• Apply change management strategies to foster successful implementation of standard work.
• Ensure compliance with regulatory requirements as well as internal standards for safety, quality, and environmental sustainability.

• 7+ years of cross-functional roles including leadership experience directly applying Lean methodologies.
• Experience implementing a Lean Business System in a well-established continuous improvement organization such as Toyota, Danaher, GE, Emerson.
• Successfully managed project budgets.
• Proven knowledge & experience applying Lean methodologies in transactional office environments and provides real Transactional Lean examples from industry (Financial, Commercial, Service, etc.).
• Demonstrates Lean leadership at leading multiple Kaizen events to achieve operational results.

• Lean expertise working in a mature Lean org:
  Toyota Production System, Danaher Business System, Shingijutsu Kaizen.
• Successfully led 25+ Kaizen team events of 5-days with proven impact to KPIs.
• Led teams in adopting Daily Management Systems, Model Line implementation, Problem Solving Process (A3).

• Ability to visit and interact with office and lab employees at local and national sites.

• Ability to diagnose current business processes, then articulate and ideal target condition, using Lean/Kata coaching methods.
• Prior successful experience applying transactional continuous flow using principles of Takt time, standard work, and single piece flow.
• Ability to accurately assess business performance from a general manager’s perspective and provide insights for improvement.
• Prioritize and self-manage multiple projects.
• Exceptional communication skills with multiple levels of the organization.
• Plans and leads communication planning and change management methods.

• Bachelor’s degree or equivalent relevant experience. (Required)
• Industrial/Manufacturing Engineering Degree (Preferred)

• Lean Six-Sigma Blackbelt certification, Shingijutsu Kaizen or equivalent from Toyota, Danaher, GE (Preferred)

• Hybrid onsite at office, laboratory, and virtual remote.
• Occasional 2nd & 3rd Shift work at laboratories to lead Kaizen event teams and implement process improvements.

Travel up to 25% required.

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.