Senior Director of Community Engagement and Volunteerism

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

· Salary: $80,000 - $85,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees.

· 11 days of PTO and 10 paid holidays annually.

· Option to participate in the 401K plan with employer match.

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Senior Director of Community Engagement and Volunteerism provides strategic leadership for Metropolitan Ministries’ volunteer engagement, community donation, and partner activation efforts, positioning each as a meaningful pathway to deepen relationships, strengthen donor pipelines, and advance philanthropic support. This role leads high-performing teams responsible for growing and stewarding volunteer involvement, in-kind contributions, and community partnerships across the tri-county service area.

The Senior Director sets strategy, drives measurable engagement growth, and ensures community engagement efforts are aligned with organizational priorities, donor experience, and mission impact. Key responsibilities include team leadership, cross-functional collaboration, partner and donor cultivation, oversight of engagement initiatives and events, and the use of data to inform continuous improvement.

Essential Responsibilities:

• Strategic Leadership: Develop, implement, and evaluate a comprehensive community engagement and volunteerism strategy that advances donor cultivation, stewardship, revenue growth, and mission impact.
• Team Leadership and Development: Lead, coach, and develop teams responsible for volunteer engagement and in-kind donations; establish clear goals, performance metrics, accountability structures, and professional development plans.
• Volunteer Engagement Growth: Expand and enhance volunteer programs to increase participation, retention, satisfaction, and conversion of volunteers into donors, advocates, and long-term champions of the mission.
• Community Partnerships: Build, strengthen, and steward strategic partnerships with corporate, faith-based, civic, school, and community organizations to deepen engagement, increase support, and expand Metropolitan Ministries’ reach.
• Donor Pathway Development: Design and manage intentional engagement pathways—including volunteerism, drives, tours, events, and group experiences—that move individuals and organizations toward deeper philanthropic investment.
• In-Kind Donation Strategy: Oversee community donation initiatives, including solicitation, collection, stewardship, reporting, and alignment with organizational priorities and program needs.
• Cross-Functional Collaboration: Partner closely with Advancement, Marketing, Programs, Operations, and site leadership to align messaging, engagement opportunities, volunteer needs, and the overall donor and partner experience.
• Events and Engagement Experiences: Oversee volunteer- and community-facing events, including Holiday Central, ensuring high-quality, mission-centered experiences that inspire giving, deepen connection, and encourage ongoing involvement.
• Data and Performance Management: Use CRM, volunteer management, and engagement data to track outcomes, measure impact, evaluate return on engagement, and inform strategy, growth, forecasting, and continuous improvement.
• Mission…