Seasonal Community Donations Coordinator

Community Donations Coordinator

If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Salary: $18.00

Schedule:

M-F, 9AM - 5:30PM

Assignment: 9/14/2026 - 12/24/2026

The Community Donations Coordinator cultivates and steward donors to help build the pipeline of in-kind and financial support for Metropolitan Ministries. Primary duties include cultivating, stewarding, and soliciting for in-kind donations. Requires considerable, extensive public contact, strong organizational, telephone, computer, and communications skills and a high degree of discretion with respect to confidential and sensitive issues. Responsible for performing job duties in accordance with the mission, vision, and values of Metropolitan Ministries.

• Community Engagement & Hospitality

Provide exceptional hospitality and customer service to donors, volunteers, community groups, and partners. Coordinate scheduling, communications, and support for donation drives, volunteer activities, and holiday initiatives to ensure a positive experience.

• Donor & Volunteer Experience

Serve as a primary point of contact for inquiries and engagement opportunities. Build and strengthen relationships through timely communication, stewardship, appreciation efforts, and follow-up that encourages continued involvement and support.

• Data Entry & Record Management

Maintain accurate donor, volunteer, and community partner records within Virtuous and other tracking systems. Document interactions, update constituent information, track activities, and assist with reporting and data management.

• Administrative & Operational Support

Provide administrative support for community engagement, donor experience, and holiday operations, including scheduling, correspondence, preparation of materials, organization of files, and special projects.

• Teamwork, Mission & Ethics

Demonstrate a passion for the mission of Metropolitan Ministries while working collaboratively with staff, volunteers, and community partners.

Education and Experience:

Friendly, customer service, telephone, or outbound sales experience preferred. Minimum Associates degree, or commensurate experience in customer service, relationship-building, or other relevant field, and minimum 1 year of successful nonprofit, development experience. Demonstrated proficiency with business software required. Attention to detail is required for Essential Responsibilities outlined, including 1 to 2 years proven experience in a related field.

Skills Requirements:
Excellent written communication skills. Excellent oral skills, including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker and problem-solving and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Computer and office equipment literate. Prefer demonstrated proficiency with and working knowledge of CRM database.

Web-based research tools and Microsoft Office products knowledge required, including Excel and Outlook. Must be able to work independently and as a team player.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity.

Ability to work as part of a team within a multi-disciplinary framework.

Physical Requirements:

Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical, emotional, and spiritual stamina to handle job-related issues and stress.

Other:
Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Must have the ability to accommodate a flexible work schedule, including evenings and weekends, and holiday months (October-December).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a…