Seasonal Customer Service Associate

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer‑fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Full-time, Temporary

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life‑changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer‑fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

• Salary: $18.00
• Schedule:
  
  Monday - Saturday
• Assignment: 11/2/26 - 12/24/2026

Our Customer Service Associate (CSA) will participate in supporting the Tampa Bay community through running and supervising donor receiving and donor lane operations during the months of November and December. The CSA will work assisting with donations being dropped off, interacting with donors, supervising volunteers, and periodically reporting donation counts. The CSA will work as a member of a large, fun team.

The CSA will work directly with the public, Metropolitan Ministries employees, and volunteers. The Customer Service Associate will help provide vital support to Metropolitan Ministries and those we serve. Come join us and witness first‑hand how this amazing community rallies to support those in need, especially during the holiday season. Your participation in this holiday season tradition will help provide a happy holiday for so many!

• Responsible for greeting and thanking each donor who drops off donations or drives through donor collection areas.
• CSA will assist with collecting donations which will be tallied by weight and/or count.
• CSA will collect donor bio information digitally, record donation amounts, which will digitally send donor an emailed receipt.
• CSA will oversee and participate in donation sorting as needed.
• CSA will train and oversee volunteers who will perform these same tasks.
• CSA will assure protein counts are recorded in appropriate tracking software.
• During distribution days, CSA will be available to guide and assist Holiday Volunteer Leaders.
• Support Metropolitan Ministries in other tasks as assigned.

High School Diploma or GED completed.

Must be able to work within a multi‑disciplinary team framework; must be able to communicate effectively in English; must be dependable; demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity; ability to plan and organize work and attend to detail; ability to handle job‑related matters in a professional and diplomatic manner. Customer service‑oriented, positive, and helpful attitude.

Hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job‑related issues and stress. Must be able to lift 40 lbs and work in an area where temperature is not regulated; must be able to tolerate times when it is too warm and times when it is chilly.

Demonstrates a passion for the…