Family Support Community Specialist

Job Type

Full-time

If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.

We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

• Salary: $22.00 - $23.50
• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

The Family Support Community Specialist provides mobile and site-based client assessment, resource navigation, prevention assistance, and direct services within targeted communities. This role determines eligibility for services, connects individuals and families to internal and community resources, and supports prevention and diversion efforts. The position maintains accurate documentation and data entry in HMIS, ensures compliance with organizational and funding requirements, safeguards client confidentiality, and collaborates with community partners, volunteers, and internal teams to deliver compassionate, mission-focused services.

The Family Support Community Specialist also supports community outreach initiatives, organizational events, strategic objectives, and other duties as assigned.

• Conduct client assessments, determine eligibility, and provide resource navigation, referrals, and direct services in accordance with Metropolitan Ministries policies and program guidelines.
• Administer prevention, diversion, financial assistance, and other approved support services while ensuring compliance with funding and program requirements.
• Maintain accurate, timely, and confidential client records, case documentation, data entry, and reporting within HMIS and other required systems.
• Deliver services in a compassionate, efficient, and mission-focused manner while maintaining effective client flow and stewardship of organizational resources.
• Serve as the primary Metropolitan Ministries representative at assigned community locations, fostering positive relationships with clients, volunteers, and community partners.
• Collaborate with internal teams and external partners to support outreach initiatives, targeted neighborhood strategies, community events, and resource coordination efforts.
• Train, support, and coordinate volunteers to enhance service delivery and promote a positive client experience.
• Monitor program activities to ensure alignment with approved budgets, grant requirements, organizational standards, and service objectives.
• Support organizational initiatives, including holiday programs, special events, fundraising activities, and community engagement efforts.
• Participate in Metropolitan Ministries’ events and holiday efforts including holiday tent registration and distribution. Participate in Bridge Builders and other fundraising events when needed.
• Meet personal goals and actively contribute to the achievement of team and organizational targets/goals as stated on Strategic Plan. Support the team in other tasks as assigned.

Associates Degree Social Work, Human Services, Psychology, Counseling, business or a related field required. Equivalent combinations of education, professional experience, and volunteer service in the social services field may be considered. Candidates should possess experience working with individuals and families experiencing homelessness, housing instability, poverty, or other barriers to self-sufficiency. Demonstrated knowledge of community resources, case management principles, and client assessment practices is preferred.

Must demonstrate a commitment to ongoing professional development by participating in relevant trainings, seminars,…