Quality Assurance Manager

Job Overview

Quality Assurance Manager (onsite in Tampa, FL)

• Lead, implement, and maintain enterprise-level quality and compliance programs for U.S. Department of War (DOW) contracts.
• Ensure compliance with contractual, regulatory, and organizational requirements while driving continuous process improvement across programs and corporate functions.
• Compliance management and continuous improvement of the company’s quality program through utilizing quality assurance concepts, methodologies, and practices.
• Maintain the company's ISO 9001, ISO 27001, ISO 20000 certifications and CMMI for Development appraisal.
• Assess departments, programs, and projects through internal audits and spot checks; establish audit schedules, agendas, and generate reports for the Executive management team.
• Complete program QA audits as required.
• Manage external assessments required for ISO and CMMI certifications.
• Aid in the creation and maintenance of company policies, procedures, plans, processes, etc.
• Aid in the creation, coordination, and presentation of training efforts company wide.
• Track corporate performance metrics and report performance to the Executive management team.
• Work with company stakeholders to create, correct, and improve detailed business processes.
• Organize and lead Management Reviews; prepare agendas, collect performance data, document meeting minutes, action items, and ensure timely follow‑up and closure.
• Review and contribute to proposal efforts as needed.
• Maintain and develop SharePoint across the organization.
• Perform other duties as required.
• Occasional travel may be required.

• US Citizenship required.
• Must be able to obtain a U.S. Government issued Secret clearance.
• Must be able to obtain ITILv4 certification within 120 days of hire.
• Minimum of five (5) years of Quality Management experience.
• Minimum of five (5) years of experience with auditing.
• Minimum of five (5) years of experience overseeing certified management systems, including audit readiness, compliance maintenance, and continuous improvement.
• Experience identifying defects in processes and in opening and monitoring corrective actions.
• Experience monitoring and determining the effectiveness of quality program operations, processes, procedures, etc.
• Skilled and experienced in Microsoft Office tool suite – including SharePoint, Project, and Visio.
• Excellent interpersonal communication – strong written, verbal and listening skills.
• Strong analytical abilities; task- and goal-oriented, adept at initiating and prioritizing tasks.
• Working knowledge of DoD contracting requirements and FAR/DFARS.
• Experience implementing risk management and continuous improvement methodologies.
• Strong written and verbal communication skills.

• Certified Lead Auditor (ISO 9001, ISO 27001, and/or ISO 20000).
• CMMI for Development/Services Associate Certification.
• Lean Six Sigma training/certification.
• PMP or other project management certification.
• Familiarity with NIST cybersecurity frameworks and CMMC L2.
• SharePoint knowledge/experience in maintaining sites, lists and libraries.
• High attention to detail.
• Ability to work in fast-paced, compliance-driven environments.

• Bachelor’s degree in Engineering, Information Systems, Business, or related field required OR an Associate’s degree in Engineering, Information Systems, Business, or related field plus an additional two (2) years of relevant experience, OR an additional four (4) years of relevant experience may be substituted.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.