Food Safety and Quality Manager – NA

We are the world market leader for reusable packaging containers (RPCs) for fresh food and are constantly optimizing our products. We help make the food supply cycle for the population more sustainable. With our RPCs, safety for food transport is improved, there is less waste of food and at the same time the lifespan of the products increases. Through our products and the need for less packaging materials we reduce the carbon footprint.

„The future is circular“

Summary:

The Food Safety and Quality Manager will drive food safety and quality results across assigned Service Centers through successful training, implementation, and monitoring of validated food safety and sanitation systems and processes. Provide food safety and quality leadership to IFCO Service Center Managers and Sales Team Members. Act as an interface between IFCO's Food Safety Department and Customer’s Quality Assurance Department and serve as primary functional contact with select customers on food safety and quality matters.

This position will require traveling and working at assigned Service Center locations as needed.

• Responsible for driving food safety and quality results in assigned Service Centers, monitoring key processes and data that drive food safety and quality, process consistency, reviewing food safety and quality metrics & key performance indicators, identifying gaps and concerns, and working with the Operations team to improve results.
• Collaborate with customers' food safety/QA teams and IFCO team members, and other parties as necessary to investigate and resolve customer food safety or quality issues, evaluate root cause remediation and coordinate appropriate actions as well as communications.
• Train, educate, coach and mentor IFCO Service Center personnel on key food safety, quality and sanitation processes.
• Support Operations in product/process redesigns through documented and systematic validation, monitoring, and verification processes.
• Responsible for maintaining quality accreditations for ISO 9001, ISO 14001, and ISO 45001, ensuring periodic audits are scheduled to ensure ongoing compliance.
• Serve as a quality liaison and ensure consistent practices and deliverables meet quality standards in Service Centers.
• Implement corporate-sponsored best practices for quality assurance processes; develop and utilize benchmark-based metrics and develop & maintain reporting on these measures to ensure continuous improvement and provide needed information to internal and external stakeholders.
• Overall Increasing Quality awareness to Managers and employees with training techniques and coaching sessions, including toolbox talks.
• Ensure compliance with policies and procedures and guide on related disciplines.
• Seek, share, and assist in institutionalizing best practices across Service Center locations for Food Safety and Quality-related processes.
• Ensure operational management and personnel in the Service Centers comply with established and applicable IFCO policies and procedures.
• Conduct audits and inspections to ensure compliance with IFCO policies and procedures and implement corrective actions as required.
• May serve as liaison between programs or various governmental agencies inside or outside North America.
• Develops, collects, and reports performance metrics as needed.
• Participate in the identification and implementation of all continuous process improvement activities.
• Other tasks as assigned.

• A bachelor’s degree in food science, microbiology or related field of study preferred.
• Experience in food safety/quality or related field, Mid-level understanding of microbiology and food science.
• ASQ Certification in any of the following:
  Certified Quality Engineer (CQE) and Lean Six Sigma (BB/GB) is preferred.
• 5+ years of experience in applicable food safety and/or quality in a manufacturing environment.
• Skills & Knowledge Excellent organizational and follow-up skills, Exceptional interpersonal, communication, and presentation skills, Strong computer skills and understanding of process methodologies.
• Ability to take initiative and work independently, Ability to prioritize multiple projects and adapt…