Assistant Store Leader

Background

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Assistant Store Leader, Specialty Primary Purpose

• Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
• Partner with SL to develop business‑driving initiatives that build a repeat business or attract a new customer to the store.
• Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
• Ensure team is compliant with all clientele standards and thankyou note program.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

• Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
• Responsible for assuming the SL role in manager’s absence.
• Lead by example with the achievement of personal sales goals.
• Educate team on sales plans, personal goals, measurable stats, to coach those stats to ensure business is maximized.
• Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
• Conduct ongoing review and assessment of employee performance.

• Understand and be able to communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
• Communicate merchandise sell‑through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity
  :
  Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.
• Customer Focus
  :
  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity
  :
  Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results
  :
  Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy
  :
  Relates well to all kinds of people, up, down, and sideways, inside and outside the organization;…