Lead Store Associate N Florida Ave Tampa, FL

Curaleaf is redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Type of Work: Full‑Time

Shift Availability: Open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $17.50–$19.25 per hour

Location: 6421 N Florida Ave, Tampa, FL

As a Lead Store Associate, you’ll drive exceptional customer experiences while guiding and inspiring your team. You’ll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, high‑performing retail store environment.

• Customer Experience & People
• Lead by example to create a warm, welcoming environment where every guest feels valued.
• Coach associates to deliver exceptional service, build personalized relationships, and provide expert product guidance.
• Drive consultative selling by encouraging open‑ended questions, active listening, and thorough product education.
• Guide the team to enroll guests in the rewards program and capture customer insights to improve future experiences.
• Resolve customer concerns with empathy and professionalism, turning challenges into opportunities to build trust.
• Promote a respectful, inclusive, and collaborative workplace to fuel great customer experiences and smooth checkout operations.
• Ensure a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Maintain a product‑centric approach to reinforce customer purchase decisions.

• Operational Excellence & Processes
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts, participate in overnight audits, and uphold stock accuracy.
• Observe daily KPI goals, consultative selling, and upselling strategies.

• Leadership & Team Development
• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and deliver ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promotes a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

• Must be 21 years of age or older.
• High School Diploma or GED certificate.
• Minimum 1 year of experience in a customer‑facing or sales environment.
• Minimum 1 year of experience using POS systems and handling cash.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months hands‑on experience in retail store operations (opening/closing, cash handling).
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss‑prevention practices.
• High attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability for a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Ability to multi‑task, pivot quickly to other tasks, and support store leadership proactively.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management, organizational skills, de‑escalation, and conflict resolution capabilities.
• Basic proficiency in mathematics and computer applications.

• Knowledge of inventory management, systematic restocking, fulfillment of online and in‑store orders, and daily inventory counts and audits.
• Background in a sales role with focus on tracking KPIs and meeting sales…