Retail Customer Service

Address: 1502

E. Hillsborough Ave. Tampa, Florida 33610

Brand:
Value Pawn & Jewelry

Hiring immediately for Retail Sales Associates / Retail Customer Service.

This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

• Start your career as a Trainee in our 5‑week paid training program and earn a $0.50 raise and promotion to Pawnbroker upon completion of the program
• Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
• Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
• Follow the Career Path and apply for the Store Manager in Training position which includes a 12‑week training program to build the foundation to run your own store

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as a member of a team
• Ability to multitask
  
  Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

* No cost for TM only medical insurance when selecting United Healthcare Choice Plan.