Customer Service Associate

Customer Service Associate

Location:

Tampa, FL
Pay Rate: $18.00
Duration: 3 months+

Hours:

12:30pm to 10:30pm. Saturday
- Wednesday

Job Description:
Assists customers in the loading zone and ensures Shopping tools are readily available during the entire
shopping journey. Maintains the flow of carts/baby strollers throughout the store to ensure maximum availability to the customer to strengthen ***'s position as the best home furnishing store.

Responsibilities:

• Provides friendly, safe, and efficient car loading and/or unloading service, while maintaining a clean loading
zone by removing strapping, excess carts, and cardboard.

• Ensures all physical shopping tools throughout the store layout are monitored and filled to par levels during
open business. This includes all carts, pencils, yellow bags, maps, twine, etc.

• Ensure physical shopping tool are filled at closing and ready for the next opening business day. This includes
all carts, pencils, yellow bags, maps, twine, etc

• Monitor the condition of physical and digital shopping tools and report any IT issues accordingly and remove
any physical stands/tools that are not in safe condition.

• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.

• Support in other customer service areas (FSHO, Exchanges & returns, Click & Collect) as needed.

• When supporting Full Serve Hand Out (FSHO), provides customers with a simple and efficient handout
experience.

• When supporting in Returns, ensures products and equipment are properly staged for next step in process.

• When supporting Click & Collect, create a positive customer experience by ensuring accurate orders are
handed over to customers. Physical Demands:
Lifting up to 50lbs and walking frequently.

Working Conditions:

Outdoor 50% of the time."

Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision Insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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