Assistant Supervisor, Merchandise

In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors.

Compensation Rate: $14.25/hr Evening Shift Differential Incentive (9/4/2025-11/5/2025):
Earn an additional $1.50 when you work at least 5 productive hours between 6:00pm - 2:00am.

What you get to do:

Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).Financial responsibility over assigned locations (revenue, labor management).Assist with in-park cycle counts and annual physical inventory.

Coach and course correct negative Ambassador behaviors, as needed.

Ensure the safety of all Ambassadors and Guests.

Turn a negative guest experience into a positive one, as needed.

Communicate professionally and effectively with Ambassadors and Guests.

Assist with in-park store changeouts and event setups.

Train, coach, and provide regular performance feedback to all direct reports.

Monitor facility integrity of all locations, to include maintaining attractive and functional displays.

Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.

Perform other duties as assigned.

What it takes to succeed:

At least 18 years oldHigh School Diploma or GEDTheme Park or high-volume retail experience preferred.

Proficient in all Microsoft Office products.

Must be a self-starter with excellent organizational and time management skills.

Ability to multitask projects/tasks at the same time and meet strict deadlines.

Excellent problem solving and conflict resolution skills.

Ability to adjust quickly to ever changing business demands.

Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.

Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.

Ability to work in all weather conditions: sun, extreme heat, cold, rain.

Ability to perform all types of cleaning duties, including use of cleaning chemicals.

Busch Gardens is open 365 days a year. Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.
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