Omnichannel Associate - Citrus Park Mall

Omni Associate

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and  activities and strategies to include Customer Service & Sales, Enterprise Fulfillment,  operations, and general operations.

• Customer Service & Sales
  - Greets and helps customers find products, delivers outstanding service; consistently demonstrates customer service behaviors; actively listens to customer issues calmly and resolves problems; promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment
  - Monitors Enterprise Fulfillment systems, picks merchandise orders, and acknowledges completion in the system; accurately packs orders per packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities promptly.
• Operations
  - Researches  order shortages/overages, completes shipment check‑in; bins orders and reports to complete  processes; organizes and maintains the  stock area; processes  order deliver and return transactions on the register.
• General Operations
  - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in annual inventory process.
• Performance Standards
  - Consistently meets established performance standards, including shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

• Work experience
  - Minimum 1-2 years
• Education
  - Bachelor degree or equivalent work experience preferred; HS degree or equivalent required
• Results
  - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to high standards; adapts quickly to changing situations with energy and positivity.
• Ownership
  - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes.
• Intensity
  - Proactively finds ways to improve the customer experience; shows confidence and courage to do what is right; takes action with energy and urgency.

At this time, JCPenney does not anticipate closing this job opportunity.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

* For paid vacation days, as well as eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.