Retail Front End Department Head

Front-End Dept Head Position Summary

The Front-End Dept Head (FEDH) is primarily responsible for delivering the best possible Customer experience in the store through our Club Services Desk and Front-End experience. Key responsibilities include the consistent implementation of the Experience Game Plan, consistent execution of product conversion processes, precise handling of store returns and checkouts, handle service-related processes proficiently, and adhering to Company Merchandise Standards when setting products.

• Supporting and overseeing all Club Services and Front-End operations.
• Acting as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience.
• Executing the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations.
• Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates.
• Participating in weekly department walks with the SSM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with the SSM on the execution of all assigned tasks.
• Assisting in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensuring all Club Services and Front-End areas, equipment, and supplies are always clean, organized, and operational.
• Ensuring all Club Services and Front-End programs, promotions, and procedures are consistently executed/maintained.
• Responsible for basic club repair duties, G&T App Management, retrieving BOPIS orders, processing trade-ins, retrieving Special Orders, answering Customer phone calls, execution of Cleaning & Equipment Maintenance Checklist, re-gripping clubs, re-shafting clubs, club extensions and cut downs, Loft & Lie adjustments, and cleanliness of the Services area.
• Ensuring compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
• Demonstrating a culture of ethical conduct, safety, and compliance.
• Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

• Communication:
  Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
• Computer:
  Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
• Accountability:
  Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
• Business Acumen:
  Ability to quickly learn business acumen with appropriate training.
• Organization:
  Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
• Leadership:
  Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
• Education/
  
  Experience:
  
  High School Diploma or equivalent and retail experience preferred.
• Working Conditions and Physical Demands:
  Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Schedule:
  
  Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.