Department Supervisor

About the Role

As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

• You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths, identifying commercial opportunities and working with your Department Manager to act on them.
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers.
• Ensure your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

• Retain and share your knowledge and skills with the Store team.
• Collaborate, plan and work as a team with the in‑store Visual Merchandiser team.
• Give and receive feedback with your colleagues to learn, develop and support each other.
• Maintain regular communication with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines and legal requirements in all areas of the store are followed.

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internally set routines, utilizing all tools and technology provided.
• Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools, such as Instore Care App, Click & Collect, Smart Store, etc.
• Secure a strong balance and maintain price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies, sales market and regional requirements to ensure a strong and consistent price perception throughout store.
• Update and upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc).
• Be responsible for opening and closing of store daily.

• To be a successful and effective Department Supervisor, you will be an emerging leader who enjoys taking responsibility.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement‑oriented, motivated by performance and competition to be truly customer‑centric.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall well‑being and offer comprehensive benefits inclusive of health…