Retail Store Assistant Manager

Overview

Assistant Manager will lead their team to fulfill Blick’s commitment to customers, the Arts, and local communities. Responsibilities include directing and overseeing the overall operations of the retail location and driving sales while maintaining service standards.

• Direct and oversee the overall operations of the retail location.
• Increase sales volume, uphold customer service values, develop and maintain customer and school relationships, maintain proper stock levels, inventory replenishment orders, special orders, and factory direct drop shipping orders.
• Assist the Store General Manager with the House Account Program: processing House Account orders, contacting account customers, and maintaining customer relationships.
• Provide customer service at the Custom Services desk: scheduling appointments, consulting on Custom Services projects, taking Custom Services orders, and delivering completed orders in store.
• Assist the local or remote Custom Services production team (Framers) by maintaining the Work in Progress report, ordering framing supplies, and communicating with the production facility in Galesburg; perform light production responsibilities as needed.
• Oversee inventory aspects such as Vendor Direct and Special Orders, Min/Max Changes, Inventory Adjustments, Weekly Cycle Counts, Store Transfers, RTVs, and shipment processing.
• Maintain company POGs, display and signage compliance, cleanliness standards, and supply orders.
• Pre-Inventory coordination including store map creation, section labeling, pre-count assignments, product bundling, labeling all non-scan product, staff assignments for inventory, and transmission of post inventory count forms.
• Ensure compliance with Loss Prevention and Safety measures, company policies and procedures, and operational controls.
• Shift supervision including opening and closing the store, managing payroll, creating weekly schedules, and assigning staff tasks.
• Interview candidates for open non-exempt associate positions.
• Resolve associate issues in partnership with other management members.
• Execute training of all store associates on Blick Onboarding Training, Sales Training Program, promotional events, Featured Products, and Custom Services training from NDS.
• Communicate and maintain daily, weekly, and monthly sales goals for all associates.
• Coordinate store-level marketing programs and ensure compliance with National Marketing programs.
• Understand and manage the store’s financial well-being using the annual budget and monthly Profit & Loss reports.
• Oversee ordering of store supplies through retail purchasing and monitor expenses.

• Ability to work both independently and in a team environment.
• Excellent communication skills.
• Willing and able to relocate for future opportunities if required.

• Willing and able to work a minimum of two nights per work week; must close Friday and Saturday at least one weekend per accounting period, and at least one Sunday per accounting period.
• Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the business needs.
• Regular attendance in accordance with the attendance policy.
• Associates in this role are scheduled an average of 36–40 hours per week based on availability and business needs.

• Elevates Service Standards
• Leadership
• Champions Core Values
• People
• Operations

• The Assistant Manager directly and indirectly supervises personnel within their store location.

• Must be able to lift and carry 50 pounds with proper lifting techniques and safety practices.
• Prolonged walking, standing, and climbing ladders.

• Travel is primarily local during the business day; some out-of-area and overnight travel may be expected.

• High School Diploma; college degree preferred but not required.
• One year of previous retail management experience or one year of employment with Blick.
• Demonstrated superior sales performance throughout career.
• Computer literate, including Microsoft Word and Microsoft Excel.

• Pay range: $20 - $22 per hour + Sales Incentives (compliant with state/city laws; may vary by location).
• Medical/Dental/Vision Insurance
• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Holidays & Paid Time Off
• Paid Parental Leave
• Short-Term/Long-Term Disability
• Training Opportunities
• Basic & Optional Life Insurance
• Employee Discount