Retail Assistant Store Manager

Position Summary

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. Assistant Store Managers are accountable for the day-to‑day operations of the store and promoting a positive, productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction.

Alongside the Store Manager, the Assistant Store Manager analyzes store financial statements, ensures compliance with the asset protection program, and drives new customer acquisitions across a wide variety of products including jewelry, tools, electronics, and firearms (in FFL locations).

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets First Cash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensure all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to perform duties and tasks for extended periods of time (e.g., standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Must be able to lift/carry up to 50 pounds.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and attain firearms certification.
• May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule, including weekends and holidays.
• Assistant Store Managers will work 40+ hours a week; hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.
• Bilingual applicants are encouraged to apply!

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options.
• Competitive working hours; most stores open 9 a.m.–6 p.m., closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment.
• Unlimited commission above hourly base rate.
• Paid vacation: one week after six months, additional weeks based on tenure.
• Paid sick/personal time: 8 hours after six months, increasing with tenure.
• Employee discounts available from day one.
• Tuition Reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the First Cash 401(k) program after six months.
• Access to the First Cash Pet Insurance program.

The employee commission incentive plan is proprietary to First Cash. Assistant Store Managers have the potential to earn 2–8%…