Retail Operations Manager

Coastal Cowgirls Collective is a fast-growing custom hat bar and lifestyle brand based in Tampa, Florida, built around creating unforgettable experiences. Our customers don’t just shop with us — they create with us. From designing one-of-a-kind hats at our in-store hat bar to attending private events across the country, every experience is hands‑on, high‑energy, and centered around creativity, confidence, and community.

With a rapidly growing social media presence and loyal customer base, CCC has become more than just a store — it’s a brand people want to be part of. We are a hardworking, fast‑paced team that genuinely loves what we do, and we’re looking for people excited to grow alongside us and help create experiences customers will never forget.

• Oversee all daily operations of the Hyde Park Village storefront
• Manage scheduling and staffing for the CCC team
• Oversee inventory management for both the storefront and private events
• Work closely with the Event & Partnership Manager to support events and activations
• Ensure an exceptional customer experience and maintain high customer satisfaction standards
• Lead, motivate, and support team members in a fast-paced retail environment
• Assist with hiring and building out the CCC team as the company continues to grow
• Work alongside the Lead Stylist to support staff training and onboarding
• Maintain overall store organization, appearance, and operational efficiency
• Handle customer questions, concerns, and problem‑solving professionally
• Support sales growth through strong leadership and operational excellence

We are looking for someone who:

• Thrives in a fast‑paced environment
• Is highly organized and solutions‑oriented
• Has strong leadership and team management skills
• Is passionate about customer experience and hospitality
• Is willing to jump in wherever needed and hit the ground running
• Has previous retail management and/or store leadership experience
• Is dependable, proactive, and self‑motivated
• Wants to grow with a rapidly expanding brand

• Previous retail management or store leadership experience required, 2+ years in retail management or similar is preferred
• Strong organizational and multitasking skills
• Experience with scheduling, inventory management, and team leadership
• Ability to work weekends and flexible retail hours as needed
• Passion for fashion, events, retail, and customer experience is a plus
• Bonus opportunities based on role and performance
• Employee discounts on Coastal Cowgirls Collective products and merchandise
• Friends & family discount opportunities
• Complimentary onboarding apparel, including hats to support brand styling and presentation
• Opportunities to travel for private events, pop-ups, activations, and special experiences
• Potential opportunities to work high-profile events, collaborations, influencer activations, and brand partnerships
• Creative, fast-paced, and experience-driven work environment
• Opportunities for growth within a rapidly expanding brand
• Hands‑on experience in retail, events, styling, branding, and customer experience
• Supportive team culture built around creativity, collaboration, and community