Customer Relations Officer- Tampa

The Admissions (Enrollment) Officer is responsible for guiding prospective students through the enrollment process by promoting university programs, responding to inbound inquiries, and converting qualified leads into applications. This role plays a critical part in delivering a strong student experience while meeting enrollment and revenue goals.

• Serve as the primary point of contact for prospective students, building strong and trusted relationships throughout the admissions journey.
• Manage the end-to-end enrollment process, including outreach, follow-ups, application support, and data management.
• Handle inbound inquiries across multiple channels, including phone systems, email, web chat, and CRM platforms.
• Conduct outbound calls and follow-up communications to convert prospective student leads into enrolled applicants.
• Provide accurate information on programs, admissions requirements, documentation, and visa processes as applicable.
• Maintain accurate, timely, and compliant records of all student interactions within CRM and related systems.
• Identify trends, challenges, and opportunities within the student journey and provide feedback to leadership to improve processes.
• Cross-promote relevant programs or offerings based on student needs and eligibility.
• Consistently meet or exceed enrollment, conversion, and performance targets.
• Collaborate closely with internal teams, including admissions leadership, marketing, and operations, to ensure a seamless enrollment experience.

• Fluency in spoken and written English is required; additional language proficiency is a plus.
• Prior experience in admissions, enrollment, inside sales, or customer relationship management preferred.
• Strong customer-centric mindset with a consultative approach to sales and advising.
• Proven ability to manage deadlines, performance goals, and multiple priorities in a fast-paced environment.
• Excellent verbal, written, and professional email communication skills.
• Detail-oriented with strong data accuracy and CRM discipline.
• Self-motivated problem solver with the ability to work independently and as part of a team.
• Demonstrated professionalism, discretion, and sound judgment when handling sensitive information.
• Ability to work under pressure while maintaining a positive and solutions-focused attitude.