Product Specialist-Tampa, FL

Overview

The Product Specialist is responsible for becoming an expert on the company's portfolio of products and serving as a key resource for both internal teams and customers. This individual will learn product functionality and applications in detail, train customers on proper use, and provide ongoing support to ensure customer satisfaction and successful outcomes. The Product Specialist will also collaborate with the sales, operations, and service teams to ensure smooth product integration into customer environments.

M-F 9am-5pm

• Acquire in-depth knowledge of all products offered, including features, benefits, and applications.
• Deliver training sessions to customers, caregivers, and clinicians on correct product usage and best practices.
• Provide internal product training to sales and support staff as needed.

• Serve as a product expert during sales demonstrations, clinical evaluations, and installations.
• Assist customers with troubleshooting and usage questions post-purchase.
• Collect feedback and relay customer insights to product development and sales teams.

• Follow up on open quotes to ensure timely responses and help move opportunities toward closure.
• Conduct outbound outreach to existing customers to encourage repeat business, upsell opportunities, and strengthen long‑term relationships.
• Partner with sales representatives to help facilitate revenue growth and customer satisfaction.

• Communicate effectively with customers, clinical professionals, and internal team members.
• Translate technical product knowledge into clear, customer‑friendly language.
• Work closely with sales and marketing teams to align customer messaging and support business development initiatives.

• Maintain a basic understanding of human anatomy and physiology to effectively explain product applications in rehabilitation, seating, and mobility.
• Apply computer skills to manage documentation, training resources, CRM entries, and virtual training sessions.
• Stay current with industry trends, competitive products, and relevant technologies.

• Attend trade shows, product fairs, and customer demonstrations as required.
• Assist with product set‑up, configuration, and maintenance.
• Perform administrative duties such as maintaining training records, preparing reports, and documenting customer interactions.
• Ensure compliance with company policies, safety regulations, and quality standards.
• Occasional travel will be required to support training, demonstrations, and customer visits.

• Strong verbal and written communication skills; able to engage and educate diverse audiences.
• Ability to learn new products quickly and explain complex concepts in a simple manner.
• Basic knowledge of human anatomy and how it relates to product use.
• Proficiency in computer applications (Microsoft Office, CRM systems, online training tools).
• Strong problem‑solving skills and customer‑first mindset.
• Associate or Bachelor's degree preferred/recommended in healthcare, rehabilitation sciences, business, or a related field; relevant work experience will also be considered.
• Willingness to travel occasionally for training sessions, customer visits, and trade events.

• Customer Service Orientation
• Technical Learning Ability
• Sales Support & Follow‑Through
• Collaboration & Teamwork
• Adaptability & Flexibility
• Professionalism

This company is an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, gender, sexual orientation, veteran or disability status, and other protected classes.