Lease-Up Service Professional

The Leasing and Service Professional, Level 1 is responsible for generating leases, delivering an exceptional prospect experience, supporting resident satisfaction, and helping the community achieve occupancy, revenue, and retention goals.

• Greet, qualify, and follow up with prospective residents
• Conduct apartment and community tours tailored to prospect needs
• Explain floor plans, pricing, amenities, lease terms, and community policies
• Process guest cards, applications, and leasing paperwork accurately and timely
• Maintain lead, traffic, and prospect follow-up records in the property management system
• Support resident move-ins, renewals, and general customer service needs
• Participate in marketing outreach, resident events, and social media/community promotion
• Maintain professional presentation of the leasing office, model units, and tour paths
• Comply with Fair Housing and all company policies
• Maintain closing ratio in accordance to company standards and performance expectations

• High school diploma or GED
• Strong verbal communication, interpersonal, and closing skills
• Strong organization and follow-through
• Ability to work weekends as needed

• Leasing, sales, hospitality, retail, or customer service experience preferred
• Knowledge of Fair Housing practices
• Experience with CRM, One Site, Yardi, Entrata, or similar systems

• Leasing, sales, hospitality, retail, or customer service experience preferred
• Ability to build rapport quickly with prospective and current residents
• Professional telephone, email, and in-person communication skills
• Effective sales presentation and closing communication abilities
• Ability to actively listen and identify prospect needs
• Strong follow-up and organizational communication skills
• Ability to work collaboratively in a team-oriented environment
• Professional conflict resolution and service recovery skills

• Basic proficiency with Microsoft Office Suite and property management software
• Ability to learn and use property management and CRM systems
• Experience entering and maintaining accurate prospect and resident data
• Ability to manage digital guest cards, applications, and leasing documentation
• Familiarity with online leasing, scheduling, and communication platforms
• Basic understanding of social media platforms for community marketing purposes
• Ability to use mobile devices, tablets, and standard office equipment effectively
• Frequent walking, standing, touring, and desk work
• May require Saturday or weekend availability
• Must maintain professional appearance and strong resident-facing presence

• Frequent walking, standing, touring, and desk work
• May require Saturday or weekend availability
• Must maintain professional appearance and strong resident-facing presence

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.

JOB CODE: 1000839