Key Account Manager - UniFirst

GENERAL SUMMARY

The Key Account Manager (KAM) enhances company value by retaining and growing Uni First’s uniform rental, direct sale, and other products and services connected to our largest key accounts. The primary goal of this position is to maintain 94% to 100% of their customer base. The KAM must be fully responsible for the current status of the account and hold total accountability for all account metrics.

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
• Conduct regular visits and schedule biannual account reviews using tools such as report cards to quantify service performance.
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/POs before they expire.
• Work closely with all Uni First departments to ensure customer satisfaction exceeds customer’s expectation.
• Generate leads to turn over to Service and Sales teams when necessary.
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.

• Prepare reports of business transactions and keep expense accounts.
• Communicate effectively with your manager about both service and sales challenges, successes, and needs associated with new business generation.
• Attend weekly meetings.
• Stay up-to-date on sales skills, professional knowledge, and self-training to maximize professional growth and advancement.
• Assist the service team in stylizing uniform programs and renewing customers upon expiration.
• Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs.

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per Uni First's standards.
• Must be able to travel approximately 70% - 80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
  
  Good judgment and decision making.
• Problem solving (solutions and execution).
• Order writing, proposals and pricing.

401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at T or through our Ethics First portal at  You may also call the Ethics First Hotline at  to let us know the nature of your request.