Call Center Sales Representative

Location:

Tampa, FL

MCI is a fast-growing tech‑enabled business services company with a strong call center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services.

This role involves making outbound calls to potential and existing customers, promoting and selling products or services tailored to customer needs, handling objections, and closing sales. You will meet or exceed sales quotas and performance metrics while maintaining accurate records of sales activities and customer interactions. Follow up on leads, respond to inquiries, and stay informed about product updates, promotions, and offerings.

• Make outbound calls to potential and existing customers
• Promote and sell products or services tailored to customer needs
• Handle objections and close sales effectively
• Meet or exceed sales quotas and performance metrics
• Maintain accurate records of sales activities and customer interactions
• Follow up on leads and respond to customer inquiries
• Stay informed about product updates, promotions, and offerings

All applicants are encouraged to apply. We look for highly motivated, driven, and dedicated individuals with the following qualities:

• Must be 18 years or older
• High school diploma or GED required
• Fluent in English and Spanish (spoken and written)
• Strong sales and persuasion skills
• Excellent communication and negotiation abilities
• Ability to work in a fast‑paced, target‑driven environment
• Previous sales or telemarketing experience is a plus

• Must be authorized to work in the country where the job is based.

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

We offer competitive compensation based on experience and a range of benefits:

• Paid Time Off and paid holidays
• Incentives & Rewards: daily, weekly, and monthly contests including cash bonuses and prizes
• Health Benefits:
  
  full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC medical plans after 30 days
• Retirement Savings programs where available
• Short‑term disability coverage
• Life insurance options
• Accident and critical illness insurance
• Career growth opportunities through internal promotions
• Paid Training
• Engaging work environment with a team‑oriented culture
• Casual dress code

This job operates in a professional office environment. You will be largely sedentary, required to sit/stand for long periods, use a computer and telephone headset, operate office equipment, and occasionally move objects up to 40 pounds.

MCI appreciates diversity and is committed to equal‑opportunity employment. All hiring decisions are based on merit and qualified applicant qualifications. We provide reasonable accommodations for qualified employees with disabilities in accordance with the Americans with Disabilities Act (ADA).

MCI does not discriminate on the basis of age, color, disability, gender identity, national origin, or any other protected characteristic. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements.