Customer Success Manager

Overview

Grow Nearby is a Tampa-based digital marketing agency laser-focused on the home service industry, from HVAC and plumbing to garage doors and tree services. We’re proud to be recognized on the Inc. 5000 list, ranking among America’s fastest-growing companies. Our team thrives on innovation, positivity, and a growth mindset. We’re not just a marketing agency; we’re a partner in scaling home service businesses to new heights.

If you’re passionate about client success and ready to be part of a dynamic team, we’d love to meet you!

We’re hiring a Client Success Manager to own and grow a portfolio of client relationships from onboarding forward. This role is ideal for a seasoned CSM who thrives as a strategic partner
, not a task chaser.

You’ll have the trust, tools, and support to manage your accounts like a business while working alongside a team that genuinely has your back.

• Work from home: Monday & Friday
• In-office (Tampa): Tuesday–Thursday

• Client Leadership & Relationship Management
  • Serve as the primary strategic point of contact for assigned clients
  • Lead onboarding, alignment, and long-term relationship strategy
  • Build trust with business owners and key decision-makers
  • Communicate proactively, clearly, and confidently
  • Set expectations and guide clients through performance conversations
• Retention, Growth & Account Health
  • Own client retention and long-term success
  • Anticipate challenges before they become problems
  • Lead high-level performance reviews and strategy calls
  • Identify expansion opportunities aligned with client goals
  • Advocate for clients internally while maintaining operational efficiency
• Strategy & Cross-Team Collaboration
  • Partner closely with SEO, PPC, website, and content teams
  • Translate client goals into actionable marketing strategies
  • Ensure deliverables align with agreed timelines and expectations
  • Provide clear direction, feedback, and prioritization to internal teams
• Culture & Leadership Impact
  • Model strong communication and professionalism
  • Contribute to improving processes and client experience
  • Help elevate standards across the Customer Success team
  • Be a positive, solutions-focused presence internally and externally

• 2+ years in Customer Success or Account Management
• Proven ability to manage long-term client relationships
• Strong understanding of digital marketing performance and metrics
• Confident in leading calls with business owners and executives
• Excellent written and verbal communication

• Experience in home services marketing
• Prior experience in a digital marketing agency
• Knowledge of SEO, Google Ads, websites, and local marketing
• Experience managing a mid-to-large book of business
• Comfort navigating difficult conversations with professionalism

• Healthy work culture — we respect each other’s time and expertise
• Leadership that listens and supports client-facing teams
• Clear expectations and ownership (no micromanagement)
• Hybrid flexibility with real in-office collaboration
• Long-term mindset — both for clients and employees
• A team that values accountability, trust, and growth
• Opportunity to grow with a scaling agency

• Clients feel confident, informed, and supported
• Strong retention and long-term partnerships
• Clear, proactive communication—no surprises
• Internal teams feel aligned and supported
• You feel proud of the work you’re doing