Customer Service Agent

Location:

Tampa, FL. Pay: $18 - $20 / hour plus bonus.

Work Hours:

Monday - Friday 8:00 AM - 4:30 PM.

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401(k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (PTO increases with tenure)
• 100% employer‑paid Life Insurance and Long‑Term Disability Insurance
• Paid Parental Leave
• Fully funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts and more

• Provide excellent customer service over the phone by responding promptly and professionally.
• Work cooperatively with business development representatives and other team members to grow existing customer sales and identify new customers.
• Meet or exceed sales quotas at the appropriate gross margin while increasing customer satisfaction.
• Place and answer calls from existing and potential customers to solicit business and follow up on needs.
• Establish relationships with customers, understand their needs, and recommend specific products and solutions.
• Process customer orders quickly and efficiently.
• Increase sales by cross‑selling, up‑selling, and offering promotional sale items.
• Communicate pricing, product updates, deliveries, and terms.
• Perform accurate data entry of sales orders, quotes for early buys, price matrixes, etc.
• Update sales team on customer additions or changes.
• Respond promptly to complaints and resolve issues in a timely manner.
• Follow up with sales center managers on resolution.
• Remain current on product and industry knowledge by attending sales meetings, vendor training, trade shows, and reading trade journals.
• Research and study the market to stay aware of competitive situations.
• Assist operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business.
• Review open sales orders, purchase orders, and transfers weekly.
• Work with accounts receivable department when necessary to assist in collecting on past‑due accounts.
• Perform other duties as assigned.

• High School Diploma or GED.
• Strong product knowledge in the swimming pool and spa industry.
• Minimum of 2 years of inside sales associate experience.
• Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales.
• Demonstrated ability to handle difficult customers and situations.
• Strong communication skills, both written and verbal.
• 18 years of age or older.

PIPELCORP is an Equal Opportunity Employer – By Choice. The Company respects diversity and seeks to recruit, develop, and retain the most talented people. Hiring and promotional decisions are based solely on the qualifications required for the job.