Builder Service Specialist

About this position

Join Banko Overhead Doors, a trusted leader serving West Central Florida since 1984. We’ve built our reputation on quality, reliability, and doing right by our customers. For more than 40 years, we’ve helped homeowners and businesses choose durable, high‑quality garage doors, backed by a team of dedicated employees who deliver expert service with honesty and care. If you’re looking to grow your career with a company that values its people and takes pride in its work, Banko is the place to be.

Banko Overhead Doors seeks a relationship‑oriented individual to join our Builder Services team in a builder account services role. Ideal candidates enjoy interacting with others, are creative, and have strong follow‑up skills. This role requires someone who thrives in a fast‑paced, organized environment and is able to handle multiple tasks while working well in a team.

• Support, manage, and serve as the main point of contact for assigned builder accounts.
• Set and achieve positional goals for accounts.
• Handle high‑level complaints and concerns.
• Answer high‑volume calls.
• Collaborate with co‑workers and management to stay up‑to‑date with products.
• Perform confirmation pre‑calls for delivery and installation.
• Support efforts by all members of Banko Doors to continuously improve departmental and company performance.

• Associate’s Degree or equivalent experience in the customer service or account management field (3‑5 years).
• Relationship builder with a positive, go‑getter attitude.
• Must be able to work in high‑pressure situations.
• Must be a team‑player and able to take direction.
• Highly motivated and results‑oriented.
• Strong organizational skills.
• Ability to use good judgment when performing conflicting demands and managing priorities.
• Strong initiative and ability to seek out relevant information before making timely decisions.
• Must have full understanding and proficient use of Microsoft Office Suite.
• Minimum typing speed of 50 WPM.
• Must pass a pre‑employment background check.

• Full‑time hours with competitive pay.
• Opportunity for growth.
• Positive work environment and team‑oriented company culture.

Show Up for Banko & Banko Will Show Up for You. We value reliability, teamwork, and long‑term growth. When you commit to showing up—ready and on time—we commit to supporting your career and providing opportunities for advancement.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

NOTE:

We run a background and MVR check prior to interviews. At the interview, we require an application and a Wonderlic questionnaire to be filled out.

$21 - $23 hourly wage