Service Advisor

Overview

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running. Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems.

As a Service Advisor, you contribute to making Southern States Material Handling a leader in the material handling industry by growing new business using both existing and prospective customer networks. You advise on the best action for a customer s material handling equipment to improve equipment availability through our maintenance programs. The Service Advisor manages a portfolio of existing accounts with the goal of retention through attaining new preventative maintenance agreements and acquiring new business by presenting new customer solutions.

Come be a part of our Toyota & Raymond family!

Top of the Line Benefits

• 401(k) with company matching
• Dental insurance
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

• Minimum sales experience of 2 years preferred.
• Proficient in Microsoft Office suite
• Strong written, verbal, and interpersonal communication & presentation skills
• Excellent analytical, problem-solving skills, and ability to multi-task
• Ability to create presentations to entice and motivate customers
• Ability to generate new ideas and demonstrate creative thinking
• Commitment to excellent customer service
• Superior attention to detail and accuracy
• Knowledge of industrial powered equipment and the material handling industry is a plus
• Able to work efficiently with minimal guidance or supervision
• Must possess valid Driver s License
• Mon-Fri 8am – 5pm
• Travel – Up to 90% within territory
• Ability to lift, push and pull up to at least 20 pounds/55 pounds occasionally
• Ability to work on your feet for extended periods of time

• Learn Toyota/Raymond processes and gain a working knowledge of equipment lines and services
• Identify business opportunities at customer locations and make suggestions to customers about SSMH products and services
• Build and maintain successful long-term relationships with current and new customers through in-person and virtual communications
• Develop tailored client proposals by identifying customer pain points to provide best-in-class solutions
• Present information effectively driving client decisions to improve material handling equipment performance (preventative maintenance)
• Capable negotiator, clearly communicates goals, interests, and positions during discussions
• Develop strategies, techniques and tactics based on customer feedback and market environment
• Demonstrate creative thinking with original ideas
• Gain new service opportunities by presenting all levels of service to customers: SM/PM/EC/TC contracts (monthly goals set per territory and based on UIO)
• Work with analytics team to analyze current customer contracts and increase business
• Deliver and gain customer agreement to repair estimates
• Be present when new equipment is delivered to increase further solutions and maintenance program opportunities
• Improve over-the-counter parts sales by helping customers identify requirements (e.g., forks, seats, tires, pallet jacks)
• Communicate and send leads to Parts Department for Consignment Opportunities
• Develop leads for solutions, sales and rental departments
• Document all new revenue in CRM database
• Meet and track sales account targets aligned with company objectives
• Stay abreast of industry knowledge to successfully develop all required leads

SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.

SSMH is dedicated to delivering innovation, excellence, and top-notch customer service. We offer a competitive salary, comprehensive benefits, and a pleasant and challenging working environment for our team while being committed to growing talent and skill to help our Associates achieve their career goals.