Revenue Cycle Relationship Manager; EHR platform

Company Overview

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end‑to‑end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the Care Logic®, Credible™, and InSync® platforms, serves the entire behavioral health, rehabilitative, and human services market.

The company supports non‑profit Certified Community Behavioral Health Clinics (CCBHC) as well as for‐profit large enterprise and small business providers. Over 2,500 customers and 75,000 providers serve more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS:
Software and Services report as having the top ranked Behavioral Health EHR solutions.

We are seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Remote candidates will not be considered.

The Revenue Cycle Relationship Manager is responsible for overseeing a customer's revenue cycle relationship and acting as the advocate for the customer in the relationship with Qualifacts. The role serves as the primary point of contact for our RCM clients, managing their accounts, driving client engagement, and delivering top‑notch service. The main areas of focus include:

• Client Relationship Management – building and maintaining strong, long‑lasting relationships with clients and becoming a trusted advisor
• Account Management – proactively managing a portfolio of RCM client accounts, ensuring timely and effective delivery of services by delegating and directing work to the operations team
• Client Onboarding – collaborating with cross‑functional teams to ensure a smooth, efficient onboarding process for new RCM clients
• Performance Monitoring – continuously monitoring KPIs and financial metrics, identifying areas for improvement, and recommending strategies to optimize revenue cycles
• Client Communication – regularly updating clients on account status, sharing industry insights, and collecting feedback to drive product improvements
• Issue and Account Resolution – addressing client concerns, inquiries, and issues promptly and effectively in collaboration with internal teams

This role typically focuses on small‑ and mid‑market accounts.

• Assess agencies’ billing requirements, EDI files, and other RCM processes, seek collaborative solutions, and present recommendations.
• Resolve concerns with partners and team members with minimal leadership support.
• Develop mitigation plans for RCM risks (functional gaps and inefficiencies) associated with the revenue cycle.
• Navigate all levels of the organization and Qualifacts to meet customer engagement and escalation needs.
• Identify and facilitate growth opportunities for existing customers.
• Serve as the primary resource for communication points across all business segments.
• Ensure ongoing satisfaction and growth of customer engagements.
• Support growth and bookings targets.
• Securely manage change and solutioning for customer and Qualifacts obstacles/objections, including communication and monitoring controls.
• Conduct regular partnership reviews with customers to demonstrate value in adoption, support, and performance.
• Remain up‑to‑date with industry standards aligned with customer needs.

• Bachelor’s degree plus 3 years of related experience in client success, account management in healthcare, or the RCM industry; or master’s degree plus 1 year of related experience.
• Experience in a customer‑facing role in healthcare, using EHR applications for medical billing or Behavioral Healthcare billing.
• Experience with state billing requirements and insurance standards across different states.

• Strong RCM knowledge and software proficiency.
• Wide‑ranging experience using professional knowledge to develop and resolve customer business requirements.
• Ability to analyze client financial health monthly to identify reimbursement trends and denial patterns.
• Understanding of…