HVAC Sales Coordinator

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Acree Plumbing, Air & Electric
- Tampa, Tampa, FL, US

7 days ago Requisition

Salary Range: $20.00 To $25.00 Hourly

Acree Plumbing Air and Electric

Location: Tampa, FL
Schedule: Monday-Friday with rotating weekends. 9 am - 5 pm - MUST BE ABLE TO WORK THESE WEEKEND SHIFTS.
Pay
:
Hourly: $20 - $25.00 / Hour Based on Experience

For over 50 years, Acree Plumbing, Air & Electric has been a trusted name in residential home services throughout the Tampa Bay area. We're committed to delivering exceptional customer experiences by providing homeowners with honest recommendations, quality workmanship, and reliable service. As we continue to grow, we're looking for motivated team members who thrive in a fast-paced environment and are passionate about making a difference for our customers.

At Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!

• Competitive Compensation - Weekly Pay
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Short-Term & Long-Term Disability
• Life Insurance
• Paid Time Off (PTO) & Paid Holidays
• Employee Assistance Program (EAP)
• Ongoing Training and Career Development

The HVAC Sales Lead Coordinator is the first point of contact for homeowners considering an HVAC replacement. This role is responsible for qualifying inbound sales opportunities, scheduling appointments for Comfort Advisors, and creating a seamless customer experience from the very first interaction. More than just scheduling appointments, the Sales Lead Coordinator builds trust, sets expectations, and ensures every Comfort Advisor arrives fully prepared to provide an exceptional in-home experience.

Success in this role is measured by qualified appointments, conversion rates, and overall customer satisfaction.

• Qualify inbound HVAC replacement leads and gather the information needed to prepare Comfort Advisors for success.
• Schedule and confirm appointments while setting clear expectations for the customer's in-home consultation.
• Respond quickly to web leads, chat inquiries, and digital requests to maximize conversion opportunities.
• Review cancelled or lost opportunities and proactively re-engage customers.
• Confirm appointments to reduce cancellations and no-shows.
• Prioritize leads and adjust schedules to maximize sales opportunities.

• Build rapport and establish trust with homeowners from the first interaction.
• Educate customers on the replacement process and what to expect during the Comfort Advisor visit.
• Answer basic questions regarding products, financing options, and appointment logistics.
• Ensure customers feel informed, confident, and excited about working with Acree.
• Assign appointments using performance-based dispatching.
• Communicate appointment details to Comfort Advisors and ensure they have all relevant customer information.
• Coordinate technician-generated replacement opportunities.
• Monitor service dispatch boards for same-day sales opportunities.
• Partner with technicians and sales leaders to maximize lead conversion.
• Track and report lead activity, booking results, and appointment outcomes.
• Document reasons for lost sales opportunities and communicate findings to the sales team.
• Work closely with Sales Leadership to improve lead management and booking performance.
• Cross-train Customer Service Representatives on lead-setting best practices.

• High percentage of qualified appointments booked.
• Improved Comfort Advisor close rates through thorough lead qualification.
• Reduced appointment cancellations and no-shows.
• Exceptional customer satisfaction from first contact through the sales process.
• Strong collaboration with Sales, Customer Experience, and Service teams.
• Accurate CRM documentation and timely communication.

• Experience in residential HVAC, plumbing, electrical, or…