Hand & Stone Sales Manager

Sales Manager / Sales Coach

We are hiring a sales manager / sales coach at our South Tampa, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada! As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout.

Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.

Key responsibilities include:

• Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
• Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
• Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
• Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
• Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
• Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
• Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
• Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
• Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.

What's in it for you?

• Complimentary quarterly massage or facial services for personal wellness
• Employee discounts on all spa services and retail products
• Member priced gift cards for personal gifting
• Health insurance options (medical, dental, vision) — details provided upon hire
• Paid time off (PTO): 5 days after Year 1, increasing annually*
• Ongoing professional development and sales coaching training opportunities
• A supportive, wellness-focused team culture that celebrates your success
• Room for growth and opportunities
• 15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato's Closet locations.
• Competitive compensation
• Uncapped commission opportunities and great monthly bonuses
• 401K*

(* = after 1 year of employment) Compensation: $17.00 - $20.00 per hour