Vip Service Sales

Position: VIP SERVICE SALES
JOB DESCRIPTION Auto Alert Specialist Department Sales  / Business Development Center (BDC)
Reports ToBDC Manager / Sales Manager / General Sales Manager

Employment Type

Full-Time

Position Overview The Auto Alert Specialist is a dedicated, results-driven role focused on maximizing the dealership's use of the Auto Alert platform to identify, engage, and convert in-market customers into showroom appointments and vehicle sales. This position sits at the intersection of data-driven marketing and proactive customer outreach — turning Auto Alert's equity mining, service drive conquest, and portfolio management alerts into real opportunities for the sales team.

The Auto Alert Specialist is responsible for managing the full lifecycle of Auto Alert-generated leads: monitoring incoming alerts, prioritizing high-value opportunities, reaching out to customers via phone, text, and email, and coordinating with sales consultants to ensure every lead is properly handled and tracked through the CRM. This role requires someone who is both analytically minded and an excellent communicator — comfortable reading customer data and just as comfortable having a natural, consultative conversation with a customer about their vehicle options.

Success in this role directly contributes to increased sales volume, improved customer retention, and higher ROI on the dealership's Auto Alert subscription.

Key Responsibilities
1. Auto Alert Platform Management Log in to the Auto Alert platform daily and review all incoming alerts including equity alerts, lease/finance maturity alerts, service-to-sales alerts, and portfolio management notifications.

Prioritize and segment alerts by urgency, opportunity type, and customer profile (e.g., high equity, approaching end of term, recent service visit).Maintain a clean, organized alert queue — ensuring no opportunity ages past established response time thresholds.

Monitor campaign performance dashboards within Auto Alert and flag trends or drops in engagement to management.

Work with the BDC Manager or GSM to configure and update Auto Alert campaign settings, filters, and alert thresholds as needed.
2. Proactive Customer Outreach Contact customers generated by Auto Alert alerts via outbound phone calls, personalized text messages, and email communications.

Present compelling, consultative vehicle upgrade and trade-in opportunities tailored to each customer's current vehicle, equity position, and financing status.

Communicate the value of upgrading, trading in, or refinancing in clear, customer-friendly language — without pressure tactics.

Identify and address customer objections professionally, escalating to a sales consultant when the customer is ready to move forward.

Maintain a minimum daily outreach activity quota as defined by management (calls, texts, emails).Coordinate with the service department to follow up on customers flagged during a service visit as potential sales candidates.
3. Appointment Setting & Sales Support Set showroom appointments for customers who express interest in upgrading their vehicle or exploring their equity position.

Confirm all appointments with a reminder call or text 24 hours in advance and log confirmation in the CRM.Brief the sales consultant before the appointment with key details: customer vehicle, equity, current payment, alert type, and conversation notes.

Follow up on all no-show appointments within 24 hours to reschedule.

Track appointment set rates, show rates, and close rates sourced from Auto Alert outreach.
4. CRM Integration & Documentation Log all Auto Alert activity — every outreach attempt, conversation, and outcome — accurately and promptly in the dealership's CRM (e.g., Vin Solutions, Dealer Socket, Tekion, or similar).Ensure Auto Alert customer records sync correctly with the CRM and flag any data discrepancies to management.

Create and maintain up-to-date customer profiles, documenting vehicle history, contact preferences, and engagement history.

Tag, categorize, and assign leads within the CRM per dealership workflow standards.

Ensure all outreach activity is compliant with TCPA regulations and dealership communication policies.
5. Equity Mining &…