Mortgage Loan Originator

At Fay Servicing, we have decades of experience in delivering mortgage solutions for hundreds of thousands of homeowners all over the country. At the end of the day, we do what we do because we are homeowners too. We understand how important your home is for you, your family, and your community, so we never stop improving and we never stop looking for ways to help our customers.

At Fay, we hire talented people who help build strong relationships with customers and clients. Our employees enjoy monthly complimentary lunches, paid time off, and a complete benefits package.

Fay is hiring Inside Sales
- Mortgage Loan Originators for our Tampa, FL Headquarters. This is a Hybrid position with 3 days in office/ 2 days remote. Monday
- Friday, 8:00am-5:00pm.

• Originate residential mortgage loans through a combination of outbound and inbound calls, referrals and self-generated leads.
• Conduct thorough borrower interviews to evaluate financial needs and recommend suitable mortgage solutions.
• Maintain strong personal production while consistently demonstrating professional sales behavior and leadership.
• Ensure full compliance with federal, state and company lending policies, including HDMA and other regulatory requirements.
• Serve as a subject matter expert and resource for peers on loan products, systems (e.g., Encompass) and sales strategies.
• Provide informal coaching and day-to-day support to peers, especially new hires and junior originators.
• Share successful techniques and insights during team meetings and training sessions to enhance overall team performance.
• Support onboarding by helping new team members navigate systems, processes and performance expectations.
• Monitor team performance trends and proactively identify areas for improvement or additional support.
• Collaborate with leadership to communicate front-line feedback and recommend process or workflow enhancements.
• Assist peers with pipeline management, resolving loan issues, and handling complex borrower scenarios.
• Partner with internal departments to ensure efficient loan processing and timely closings.
• Lead and/ or participate in team projects and initiatives, including process improvement efforts, training development, system enhancements and cross-functional collaboration to support business goals.

• High School Diploma/ GED required
• Active NMLS license required, multiple states highly desirable
• Bilingual Spanish highly preferred but not required
• 2+ years’ experience in an inside sales mortgage originations environment with a proven track record of success
• Strong knowledge of residential loan origination, residential loan products and regulatory requirements
  
  Demonstrated ability to multi-task, self-manage and self-motivate to drive new business
• Prior experience working with Loan Origination Systems (LOS);
  Encompass preferred
• Solid skills and experience in MS Word, Excel and Outlook Skills & Abilities

• Ability to lead, mentor and provide direction to the Account Executive team to drive sales opportunities within mortgage originations
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong organizational and time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

Come join a winning team with a great company and culture! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits