Sales Operations Administrator

Sales Operations Administrator

The Sales Operations Administrator is the operational and administrative backbone of ATI Restoration's national sales organization. This role owns the day-to-day discipline of the sales platform -- ensuring that every meeting, contact, and opportunity our sellers generate is captured accurately in Salesforce, that leaders have reporting they can trust, and that sales credit and account assignment are administered consistently and independently of the individuals whose compensation they affect.

This is a hands-on, high-trust role. It combines advanced Salesforce administration and reporting capability with executive-level administrative support and a governance mandate. The Sales Operations Administrator partners closely with commercial enterprise Account Executives, Business Development Managers, and Sales Vice Presidents to remove administrative burden from the field, while serving as an accountability layer that protects the integrity of ATI's sales data, credit decisions, and incentive outcomes.

• Configure, monitor, and troubleshoot calendar and email integration between Gmail/Google Workspace and Salesforce so that meetings, calls, and correspondence are automatically captured as logged activities.
• Partner day to day with commercial enterprise Account Executives to ensure their book of business is fully and accurately reflected in Salesforce -- accounts, contacts, opportunities, activity history, and next steps.
• Audit CRM data for completeness and accuracy; identify gaps in activity logging and work directly with sellers and their leaders to close them.
• Onboard new national sales team members onto the platform, including access, integration setup, and working-rhythm training.
• Serve as first-line support for sales-team Salesforce questions, escalating configuration and development needs to the internal Salesforce/Dev Ops team.

• Operate as a Salesforce reports and dashboards power user -- build, maintain, and refine reports that show activity volume, pipeline coverage, conversion, and sales-cycle length.
• Own day-to-day management of sales dashboards built in partnership with the Salesforce/Dev Ops team; ensure they remain accurate, current, and actually used by the field.
• Produce recurring reporting packages for the Chief Revenue Officer and Sales Vice Presidents on cadence, and ad hoc analysis on request.
• Surface trends and outliers proactively -- sellers with thin activity, stalled opportunities, accounts with no recent contact -- so leaders can coach from data rather than anecdote.

• Administer account and contact assignment for the national sales organization as a neutral party, applying documented assignment rules consistently.
• Review and adjudicate sales credit requests against ATI's published Sales Credit Guidelines, documenting the rationale for each decision.
• Maintain an auditable record of assignment changes, credit decisions, and exceptions; report volume, approval rates, and exception patterns to leadership on a defined cadence.
• Escalate contested or precedent-setting credit matters through the defined exception path rather than resolving them informally.
• Uphold the separation between sales credit administration and sales performance management -- credit decisions are made against guidelines, not relationships.

• Provide high-level administrative support to the Chief Revenue Officer, including calendar management, meeting preparation, materials, follow-up tracking, and expense administration.
• Absorb recurring administrative and reporting work currently carried by Sales Vice Presidents so that leadership time shifts to coaching, customer relationships, and pipeline development.
• Coordinate national sales meeting logistics, agendas, pre-reads, and action-item tracking.
• Handle confidential and sensitive information -- compensation, credit disputes, personnel matters -- with discretion and sound judgment.

• Use activity and pipeline data to identify practical ways to increase contact volume, improve consistency of business development activity, and shorten sales cycles.
• Document and standardize sales operating procedures, working with the Sales Enablement and People Teams to embed them in training and onboarding.
• Recommend process and system enhancements to the Chief Revenue Officer and Salesforce/Dev Ops team based on what is actually breaking down in the field.

• Active Salesforce Administrator certification (ADM-201) or equivalent demonstrated administrator-level proficiency.
• Three or more years of experience in sales operations, sales administration, or executive administrative support to a sales organization.
• Demonstrated power-user capability with Salesforce reports, dashboards, list views, and data management tools (Data Loader, import wizards, or equivalent).
• Hands-on experience with Gmail/Google…