Sales Customer Support Specialist

About The Job

TeleVoIPs is a privately-owned company founded in 2009. We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US and abroad. We are uniquely differentiated from competitors in the marketplace in that we offer Unlimited Features to our customers at a simple flat-rate price. Our solution is constantly advancing with the changing environment.

TeleVoIPs is a privately-owned company founded in 2009. We deliver state-of-the-art cloud-hosted phone service utilizing the finest feature-rich platform available in the US and abroad. We are uniquely differentiated from competitors in the marketplace in that we offer Unlimited Features to our customers at a simple flat-rate price. Our solution is constantly advancing with the changing environment.

A Sales Customer Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales. Additional responsibilities of a Sales Support Specialist may include:

• Compiling daily lists of leads and delegating them to sales manager
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Performing data entry duties in regards to metrics, sales figures and other key data
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required
• Attending professional business networking meetings on behalf of TeleVoIPs

1-2 years of experience in account management / inside sales/ call center / telemarketing preferred but not required.

Take inbound calls from clients and prospects.

Call clients and prospects as needed.

Knowledge of business organizational structures.

Ability to persuade and influence others.

Ability to suggestive sell.

Strong interpersonal and communication skills.

The Sales Customer Support Specialist will be responsible for managing new and existing customers.

Maintain, develop and expand relationships with existing and potential accounts.

Assist with inside sales add-on quotes and follow up.

Assist Implementation team via sales process.

Identify potential prospects by qualifying accounts.

Follow up on leads resulting from marketing activities.

Responsible for scheduling and setting appointment attending targets.

Responsible for building rapport with potential accounts; explaining product and service capabilities; overcoming objections.

Maintain sales performance to meet and exceed target goals.

Utilize Hub Spot on a daily basis to provide funnel of identified and proposed opportunities.

Attend professional business networking groups.

• Self-motivated, self-driven, results-oriented, sense of urgency
• Must poses a strong sense of ownership and accountability
• Must be detail oriented and organized
• Results-driven professional with self-confidence, perseverance
• Ability to thrive in fast-paced, high intensity, relentless activity environment
• Must maintain high degree of professionalism
• Excellent interpersonal, written and verbal communication skills
• Outstanding relationship and collaboration skills with both new and current clients
• Strong organization and time management skills
• Ability to create new client relationships and retain current client relationships
• Ability to operate calculator, computer, and other general office equipment
• Proficient with basic computer skills and Microsoft Office suite (Outlook, Excel, Word, etc.)
• Send and receive emails and keep an email inbox organized
• Ability to maintain an organized calendar
• Excellent keyboarding skills
• Excellent interpersonal and customer service skills
• Ability to analyze information
• Ability to deal with complexity
• Attention to details and thoroughness
• Ability to perform several tasks concurrently with ease and…