Restaurant Catering Coordinator

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General Description

The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers, and BIG FISH. Leads in sales efforts, planning, organizing, and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses the neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Backline orders.

Responsibilities

• Works directly with the General Manager (GM) to determine sales goals with guidance from the Catering Sales Team.
• Supervises backline operations to ensure all associates are POP compliant.
• Ensures all backline orders are complete and catering checklists/order verification forms are utilized.
• Collaborates with GM to discuss sales goals and opportunities.
• Mentors and trains associates on backline operations, ATO, and sales effectiveness.
• Coordinates delivery drivers for each order.
• Assists in backline peak duties with staff.

Customer Relations

• Sends thank you notes and performs callback/call aheads on catering orders.
• Handles customer complaints and accolades using the three A’s.
• Displays and stocks catering collateral in the shop.
• Manages the delivery trade area and maintains capacity based on staffing.
• Manages house accounts, including database of ATO and payments.
• Works weekly with DM to discuss sales successes and update goals.

Sales & Profit

• Strives to meet sales targets; communicates results daily with GM.
• Participates in canvassing and account maintenance calls.
• Responds promptly to catering quotes via email.
• Monitors backline sales trends and reports in weekly meetings.
• Updates the Big Fish tracker to track orders and generate leads.

Physical & Experience Requirements

• Ability to stand/walk for at least 4 hours.
• Ability to exert mobility for up to five hours.
• Can lift up to 10 pounds frequently, 50 pounds occasionally.
• Must tolerate allergens and work in various environments.

Qualifications & Behaviors

• High School degree required.
• Strong sales, customer service, and multi-tasking skills.
• Confident, self-motivated, and a team player.
• Proficient in Microsoft Office.
• Must be food safety certified within 30 days if employed in Illinois.

Additional Info

• Entry level, full-time position.
• Management and manufacturing functions in the restaurant industry.