AM - Account Manager

ABOUT THE ROLE

Imperium Data Networks is hiring an Account Manager to serve as the operational and administrative backbone of our sales and operations teams. The role carries every deal forward, from quoting new opportunities and renewals, to cutting purchase orders, to keeping vendors and customers aligned, all the way through signature to invoicing.

You will be the point of contact for customers on order status and day-to-day operational questions, and the person Account Executives and Solution Architects count on to keep deals moving and details from getting missed.

This role suits someone who thrives in a fast-paced environment, enjoys problem solving, and takes pride in being the person the sales team can rely on.

• Create accurate customer quotes, proposals, and renewal opportunities.
• Partner with Account Executives and Solution Architects to meet pricing and profitability goals.
• Support deal registrations, sales presentations, reporting, and administrative tasks.

• Process customer orders, purchase orders, and invoicing activities.
• Coordinate with distributors, manufacturers, and suppliers to track and fulfill orders.
• Build strong vendor relationships. Negotiate pricing and terms when the opportunity presents itself.

• Serve as a primary contact for order updates and operational support.
• Provide responsive, professional customer service. Reach out with updates before customers have to ask.
• Build trusted customer relationships throughout the sales lifecycle.

• Maintain accurate CRM, CPQ, and ERP records.
• Track contracts, subscriptions, support agreements, and renewals.
• Manage RMAs, returns, replacements, and related documentation.

• Work closely with sales, finance, procurement, logistics, and marketing teams.
• Participate in sales and operations meetings and recommend process improvements.

• 2+ years in sales support, account management, sales operations, customer service, or an administrative role.
• Experience in technology, MSP, telecommunications, distribution, or VAR environments preferred.
• College degree or equivalent work experience preferred.

• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Experience with CRM platforms such as Salesforce.
• Familiarity with ERP, CPQ, quoting, procurement, or order-management systems is a plus.

• Base salary starting at $50,000, with room based on experience.
• Up to 10% discretionary year-end bonus.
• Hybrid schedule (3 days in office, 2 days remote after training is complete).
• Medical, dental, vision, life, and disability coverage.
• 401(k) with Safe Harbor employer match.
• Paid time off and paid holidays.