Inside Sales Professional

Mission Control
5840 West Cypress Street, Suite F
Tampa, FL 33607, USA

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our
Mission
isto protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time:
Non-Exempt

Work Week | Work Hours

Monday – Friday | Shift 8:00am – 6:00pm

Specialties / Licenses or Certifications

N/A

Our Position

Our Inside Sales Professionals will provide world class customer service and sales support by responding to the customers’ requests courteously and professionally. Inside Sales Professional handles inbound and outbound sales related calls, sets up new customer accounts, maintains current customer accounts and documents all pertinent notes in each customer’s account. Furthermore, Inside Sales Professional assists with customer service-related calls during times of lower incoming/outbound sales call volume.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Answering and managing inbound/outbound sales calls.
• Engaging customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines.
• Completing a phone sale on qualified leads, send E-Contract to customer and set up service via Best Fit process.
• Attaining Conversion goals of lead to call and positive action and other performance metrics.
• Selling residential pest control services and other services aligned with standard operating procedures.
• Creating service accounts for new customers.
• Collecting payments and applies to proper account.
• Schedules inspections and/or quality control visits for sales inspectors and technicians.
• Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
• Adopts new products, sales and marketing skills from direct Sales Manager coaching and training.
• Meeting or exceeding all Minimum Performance Standards and attain Monthly Development Plan goals regularly.
• Documenting all customer calls accurately on customer’s account and forwards to appropriate associate.
• Entering lead information into database (Pest Pac and Velocify) accurately and schedule appointments.
• Assisting Call Center Specialist Team with customer service-related inbound callers during high-volume peak calling hours. Resolving billing issues, offer resolutions, and apply credits/adjustments when appropriate.
• Developing strong communication with platform branches to continuously improve customer experiences.
• Providing excellent communication and people skills to build trust and creating positive customer experiences by placing an emphasis on customer satisfaction.

Our Requirements

• High School diploma or equivalent.
• Previous inside sales and/or customer service experience is preferred.
• Excellent verbal and written communication skills including articulation, customer service and interpersonal skills required.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Must be able to pass seven-year criminal background check.
• Must be able to pass company drug screen and/or substance abuse testing.

Rocket Pest is an…