Onboarding & Administrative Assistant

Help Create an Incredible First Impression - Every agent who joins Prosper starts their journey with us.

That means this role is about much more than administration - you're one of the very first people our new agents get to know. You'll be the friendly face on their onboarding calls, the person answering their questions, keeping them on track, and making sure they feel supported from day one.

If you love talking to people, enjoy staying organized, and naturally bring positive energy into every conversation, you'll probably love this role.

We're looking for someone who is confident, proactive, and enjoys building relationships. Someone who doesn't wait to be asked what needs doing - they notice things, take ownership, and genuinely enjoy helping people succeed.

No insurance experience? No problem. We'll teach you everything you need to know.

You'll work closely with our Executive Operations Lead to guide every new agent through their onboarding journey.

• Hosting onboarding calls with new agents via Google Meet
• Speaking with agents by phone throughout the day to answer questions and keep them progressing
• Following up by text and email
• Creating a welcoming, professional, and energetic first impression of Prosper
• Keeping onboarding organized so nothing falls through the cracks
• Updating CRM records and internal systems accurately
• Managing documentation and administrative tasks throughout the onboarding process
• Managing shared inboxes and responding to agent enquiries promptly
• Supporting the wider operations team as our business continues to grow

This is a people-first role. You'll spend a large part of your day communicating with new agents, so being comfortable speaking on camera, over the phone, and in writing is essential.

We're hiring for attitude and potential - not insurance experience.

You'll likely thrive here if you:

• Love talking to people and building genuine rapport
• Are confident speaking on video calls and over the phone
• Have excellent verbal and written communication skills
• Bring positive energy into every interaction
• Are naturally organized and detail-oriented
• Can juggle multiple priorities without getting flustered
• Take initiative instead of waiting for instructions
• Enjoy learning new systems and technology
• Take pride in doing things properly
• Are dependable, coachable, and eager to grow

This is an excellent opportunity for someone early in their career who wants to develop professionally in a fast-growing business.

• Excellent verbal and written communication skills
• Confidence speaking with people throughout the day
• Strong attention to detail
• Comfortable learning new software and systems
• Basic computer skills (Google Workspace experience is a bonus, not a requirement)

Prosper Agencies is one of the fastest-growing life insurance agencies in Tampa.

Our mission is simple: help people grow personally, professionally, and financially while creating opportunities that genuinely change lives.

We're building a team of people who care about doing great work, supporting each other, and continuously improving. We move quickly, celebrate wins together, and genuinely enjoy what we do.

• Full training provided
• No insurance experience required
• Modern Tampa office
• Supportive, collaborative team culture
• Opportunity to grow as the company grows
• Meaningful work where you directly impact someone's first experience with Prosper