Partner Account & Sales Support Specialist

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Bonus based on performance
• Company parties

ZKTeco WFM is The Workforce Data Collection Company.

We provide enterprise time clocks, workforce data collection applications, cloud technology, APIs, integration tools, and services that help workforce management, HCM, payroll, and time and attendance software companies deliver complete workforce solutions to their customers.

Our software partner business is built on long-term relationships. We support partners throughout their lifecycle, including product selection, integration, forecasting, ordering, deployment, inventory planning, support, and ongoing growth.

The Complete Time Clock Technology Partner.

Build Less. Offer More. Grow Faster.

We are looking for a highly organized and customer-focused Partner Account & Sales Support Specialist to support our established software partners and manage day-to-day sales transactions and follow-up.

This is not a high-pressure sales or cold-calling position
.

Your primary responsibility is to make it easy for our partners to do business with ZKTeco WFM. You will maintain relationships with assigned partners, understand their needs and upcoming demand, support forecasts and inventory planning, process estimates and sales orders, track fulfillment, and make sure both the partner and our internal teams stay informed.

You will work closely with our Head of Engagement & Growth and coordinate with Operations, Logistics, Finance, Product, Integration, and Support.

This aligns directly with our Partner Sales operating model, where Partner Sales Support owns transaction execution, forecast consolidation, estimates, sales orders, fulfillment follow-through, and routine customer order communication.

• Maintain strong relationships with assigned software partners, serve as a responsive day-to-day contact, and understand upcoming deployments, product requirements, forecasts, and inventory needs
• Prepare accurate estimates and sales orders, then track each order through inventory allocation, fulfillment, shipment, delivery, invoicing, and closure
• Proactively communicate order status, availability, lead times, delays, backorders, and exceptions while escalating issues that could affect a partner relationship or commitment
• Consolidate partner forecasts, maintain visibility into future demand, and coordinate with Operations, Logistics, Finance, Product, Integration, and Support
• Follow up on partner and internal action items, and maintain accurate partner, forecast, opportunity, transaction, and communication records in Zoho CRM
• Support partner onboarding, Q  preparation, integration coordination, and follow-up while identifying additional partner needs and communicating potential opportunities to the Head of Engagement & Growth

The role is specifically expected to monitor progress and communication while the appropriate functional departments remain responsible for performing their assigned work.

• 2–4 years of experience in sales support, account coordination, customer success, order management, inside sales support, or B2B customer service
• Excellent organization and follow-through
• Strong written and verbal communication skills
• Comfortable building ongoing relationships with business customers
• Strong attention to detail and accuracy
• Ability to coordinate effectively across multiple departments
• Comfortable working with forecasts, estimates, orders, inventory, and customer records
• Experience with CRM, ERP, or business systems
• Zoho CRM experience is a plus
• Technology, SaaS, hardware, HCM, WFM, payroll, or time and attendance experience is a plus

This role is about execut…